The Senior Salesforce Engineer will support, maintain, & develop CCA business applications and integrations. This position will be technical leader within the Business Transformation team, involved in various stages of the end-to-end software development lifecycle, with specific responsibilities related to the requirements, architecture, design, development and support of CCA software applications and software data integrations.
The Senior Salesforce Engineer is responsible for the development, configuration and maintenance of the salesforce platform primarily used by the sales and service organizations.
The Senior Salesforce Engineer works to improve quality and efficiency across the organization. CCA's systems have largely grown up from a small-company environment to an environment requiring high availability, accessibility, ease of use, technological sophistication, reliability in handling complex data, and large user base. Integration between and among technology layers is vital to maintaining accurate, timely and robust service delivery to our business users, members, and providers.
Mentors software engineers at CCA (in the U.S)
Leads remote off-shore engineering and IT consulting teams on a daily basis
Why This Role is Important to Us:
The Senior Salesforce Engineer will support, maintain, & develop CCA business applications and integrations. This position will be technical leader within the Business Transformation team, involved in various stages of the end-to-end software development lifecycle, with specific responsibilities related to the requirements, architecture, design, development and support of CCA software applications and software data integrations.
The Senior Salesforce Engineer is responsible for the development, configuration and maintenance of the salesforce platform primarily used by the sales and service organizations.
The Senior Salesforce Engineer works to improve quality and efficiency across the organization. CCA's systems have largely grown up from a small-company environment to an environment requiring high availability, accessibility, ease of use, technological sophistication, reliability in handling complex data, and large user base. Integration between and among technology layers is vital to maintaining accurate, timely and robust service delivery to our business users, members, and providers.
Mentors software engineers at CCA (in the U.S)
Leads remote off-shore engineering and IT consulting teams on a daily basis
What You'll Be Doing:
- Supports the maintenance and enhancement of business-critical web-based applications in production Conducts technical root cause analysis and lead solution for production issues
- Supports the analysis of business requirements, design specifications, development, and technical and user documentation of report development through direct interaction with internal customers
- Communicates issues, risks, and ideas to appropriate audience
- Seeks assistance in a timely manner
- Escalates risks and needs in an appropriate manner
- Provides status updates on regular cadence as requested by management team
- Support the research, recommendation, and innovation and usage of new processes, tools, software and digital development technologies
- Functions as technical leader within the Product Engineering team and across IT as appropriate
- Identifies areas of deficiency and drive improvements.
- Comfortable holding high-level technical discussions on topics like web development, OAUTH setup, API, data transformations
- Expands and optimizes data and data pipeline architecture, as well as optimizes data flow and collection for cross functional teams
- Works closely with business partners, data scientists, and cross-discipline developers in order to build and maintain CCA systems and processes
- Identifies, designs, and implements internal process improvements: automating manual processes, optimizing user experience, data delivery, and re-designing infrastructure for greater scalability.
- Is familiar with troubleshooting techniques
- Assists creating technical "how-to" documents when necessary
- Learns quickly and take on new challenges.
- Possesses strong business analytical and IT knowledge and communication skills -ability to talk to business stakeholders and map their business requirements to IT initiatives, projects, tasks
- Creates and maintains Jira tickets, tracking, updates and follow-up
Working Conditions: Standard office conditions
What We're Looking For:
Education Required:
- Bachelor's degree or equivalent work experience
Education /Certification Desired:
- Salesforce Certification(S) preferred
- MuleSoft API certification(s) preferred
Experience Required:
- 7+ years of development in the Salesforce Eco-System
- Interaction with end-clients
- Strong knowledge of all SF platforms
- Knowledge of current technologies, application software development, Agile, and iterative development methodologies
- Excellent listening, oral, and written communication skills
- Experience in migrating classic code to LWC
- Previous Console based application development
- Salesforce Service Application experience
- Salesforce Service Case Management exposure
- Exposure to Mulesoft, IVR and Chat
- Salesforce Certified Platform Developer I & II
- Strong interpersonal and teamwork skills
Knowledge, Skills & Abilities:
- Certified as a Salesforce Developer
- Debugging and troubleshooting code-related issues/defects
- Producing deliverables for the Salesforce platform such as detailed design documentation, unit test plans, and well-documented code
- Gain an understanding of the unique business and technical requirements of each engagement to facilitate the most appropriate solution design
- Practicing strong configuration management and version control
- Conduct code reviews and collaborate with other project team members
- Experience working in an Agile/Scrum/XP environment a plus
Knowledge, Skills & Abilities Desired:
- C# .Net background preferred
- Talend background preferred
- Python background preferred
- SSIS background preferred
- Salesforce background preferred
- Understanding of HIPAA and the importance of patient data privacy preferred
- Understanding of cloud architecture/offerings such as AWS, Azure, and GCS (compute, storage, networking) tools preferred
Other:
- May perform data wrangling/cleansing techniques to conduct statistical analysis and identifying key insights for decision makers.
- May create and maintain optimal data pipeline architecture from various databases that include SQL, Oracle DB, Teradata, Bigdata, etc.