Senior Cloud Engineer

Job Summary:

The Sr. Cloud System Engineer administers, manages and troubleshoots the organization's cloud and on-premises IT Servers, Systems and Network while also serving as an IT Service Desk escalation point.

Responsibilities:

Essential Job Duties and Responsibilities

• Maintain, design, test, configure, and administer IT Network/Systems.
• Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises. Identifies opportunities to implement technical process/procedure improvements.
• Provide support to all IT department team members in addition to end users, including face to face, email, and phone communication.
• Serve as level 2 support for IT Service Desk
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
• Assist in IT Asset Management to ensure accurate inventory records.
• Other duties as assigned.

Qualifications:

Bachelor's degree or equivalent combination of education and experience

• 5-7 years' experience in a similar role
• Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory
• Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
• Intune and Office 365 Administration
• Azure DevOps Administration and Configuration
• MS Exchange Server and Exchange Online
• Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
• PowerShell Scripting, Remote Management tools
• Networking - LAN/WAN, VLANs, Site-Site VPN, Layer 3 Switches, Routing, Firewalls etc.