Director Software Engineering – Compliance Platforms

Citizens Director Software Engineering – Compliance Platforms

We are currently seeking a Director of Software Engineering to lead the Compliance technology team and manage the portfolio of applications/data platforms for Compliance, AML, KYC, and Risk Management.

In this role, you will be required to have a strategic mindset, excellent leadership skills, and a passion for leveraging AI and ML to drive innovation and efficiency within the compliance function.

You will combine your technical expertise and strong leadership skills to spearhead a results-driven engineering and data team and serve as the key conduit with our business partners. The dynamic workload will require a diverse skillset, ranging from managing dev/ops teams, implementation and management of a portfolio of applications/data platforms related to Risk, Compliance, and AML.

Finally, as a strategic partner to the business executives, you will partner to build BL and technology multi-year roadmaps and be responsible for the delivery of the corresponding initiatives.

Key Responsibilities

1. Define and execute the technology strategy for compliance, AML, KYC functions, NFRM, GRC, policy, and regulatory management.
2. Ensure that all compliance, AML, and KYC systems and processes are compliant with applicable regulations and are meeting audit requirements for the bank.
3. Oversee the design, development, and maintenance of data pipelines and data products to support compliance, AML, and KYC initiatives and ensure data quality, integrity, and security across the organization.
4. Collaborate with data scientists and analysts to identify and implement data-driven solutions to address compliance challenges.
5. Be a strategic partner to various senior executives in the organization, driving ideation, innovation, and strategic alignment.
6. Resource management and staffing of the delivery and support teams, ensuring proper staffing (FTEs and contractors) to deliver on initiatives, and to ensure stable and functional applications.
7. Partner with internal technology delivery, infrastructure, and enterprise architecture to drive solutions and innovations that align to our overall strategy and standards.
8. Manage a neighborhood consisting of 8 pods and 60+ resources, and ability to perform as an experience/product owner to help drive business priorities and delivery.
9. Manage third party vendor engagements, including scope of contracts, effective terms and conditions for delivery, pricing, and execution.
10. Research and evaluate emerging AI and ML technologies to identify opportunities for improving compliance processes and outcomes in partnership with Data and Analytics Organization.
11. Oversee the development and implementation of AI/ML models for tasks such as transaction monitoring, customer risk assessment, and regulatory reporting.
12. Collaborate with compliance subject matter experts to ensure that AI/ML models are aligned with regulatory requirements and industry best practices.

Experience and Skills

1. 8 years of relevant experience in managing and delivering software capabilities in the compliance space and the banking or financial services industries.
2. Strong technical background with knowledge in various domains, including software development, cloud technology, advanced analytics, and data models, application management.
3. Experience with AWS, Data Engineering capabilities such as Apache Spark, Apache Kafka, Python, and SQL, and microservices-based architecture.
4. Experience with data analysis/analytics tools/languages (Python, SQL, Tableau) preferred.
5. Demonstrated Program Management experience with proven ability to deliver on concurrent large initiatives, including timeline, budget, and stakeholder management.
6. Strong analytical skills and an innovative approach to solving both practical and theoretical problems.
7. Ability to collaborate effectively, build relationships, facilitate discussions, and diplomatically build consensus across diverse audiences/viewpoints.
8. Excellent communication skills and experience producing high-quality materials for management consumption.
9. Experience with Archer, GRC tools.

Knowledge, Expertise, and Delivery of the Following

1. Compliance – AML comprising of Transaction Monitoring, KYC, enhanced Customer Due Diligence and risk rating, Sanctions (customer and payments), AML operations and governance, advanced analytics and data, reporting.
2. Compliance - Office of Fair Banking including various lines of businesses, mortgage, loans, credit card, originations.
3. Compliance – Regulation and policy management.
4. Compliance – Operational loss analytics and reporting.
5. Risk – Nonfinancial risk analytics and regulatory reporting.
6. Risk – Model development, oversight, and governance.
7. Risk – GRC for the enterprise, over 60 solutions spread across 10 business lines.
8. Risk – Market and Credit Risk data systems, analytics, and reporting.
9. Technology Services – Fraud Investigations.
10. Various Business Lines KYC onboarding channels.

Education

Bachelor/Engineering degree in computer science or related technology degree or equivalent work experience required; advanced degree preferred.

Hours and Work Schedule

Work Schedule: Monday through Friday.

Pay Transparency

The salary range for this position is $200,000 - $230,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer.

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.