Engineering Service Manager

At Arete, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.

Discover your future with us.

Arete is looking for an Engineering Service Manager (ESM) to instantiate a team of highly skilled and capable Engineering Service Representatives (ESR). This role is crucial to the future expansion into servicing the systems that Arete builds both within the United States as well as foreign locations. The responsibilities involve generating the processes and procedures needed to provide critical and methodical troubleshooting and representation for Arete outside of our offices. A significant part of this role will be to set the precedent and demonstrate the qualities necessary for future Engineering Service Representatives. The supported systems may include various sensors, computing and processing systems, and the platform integration associated. Field activities may include system/firmware updating, field troubleshooting, hardware design update implementation, documentation, and communication. The management role will entail ensuring these activities are properly supported and effectively and consistently implemented across multiple locations and multiple ESRs. This position is based in our Northridge, CA or Tucson, AZ office , though an ideal candidate would be willing to work near Oxnard, CA or Whidbey Island, WA and located near Northridge, CA . Travel both within and outside the continental United States will be required, as needed. This is an exempt, supervisory, full-time position.

Primary responsibilities:

• Interfaces with system operators for maintenance and troubleshooting of fielded systems.
• Develops and maintains processes and procedures for Engineering Services in accordance with customer maintenance program requirements, such as, but not limited to, COMNAVAIRFOINST47090.2D. Supports technical proposals with Engineering Support Service capabilities, costing, and personnel and documentation requirements.
• Executes required Engineering Service activities until the time that workload and contracts allow for a team to be built.
• Hires and manages a team of Engineering Service Representatives to provide coverage and capability as required by associated contracts.
• Supports Program meetings through content generation and presentation both internal and external.
• Represents Arete core values both in the office and while working remotely.
• Works with engineering and production staff to ensure consistent and effective field work is performed.
• Prepares and presents technical briefings.
• Maintains detailed logs and notes of work and modifications performed for internal and customer reference.
• May require quick turn travel to ensure high uptime and availability of the customer capabilities.

We have an impressive range of benefits, programs, and perks that we offer:

Generous PTO and Leave Times

• Flextime Scheduling
• Bereavement and Medical Leave
• Paid Time Off (PTO)
• Paid Parental Leave

Financial Benefits

• 401K Retirement Plan Contribution
• Employee Stock Ownership Plan
• Continuing Education Funds

Health, Medical, and Wellness Benefits

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance and Long-Term Disability (LTD)
• Vision Reimbursement

Qualities We Look For:

• Creativity
• Integrity
• Passion
• Responsiveness
• Collaboration

Experiences and Background We Look For:

• U.S. Citizenship Required
• Bachelor's Degree or higher in Electrical/Computer Engineering, Optical Engineering, Systems Engineering, or a related field.
  • Candidates without a bachelor's degree may also be considered if they possess relevant experience in the field.
• Active Secret clearance with ability to obtain Top Secret / SCI and SAP access
• A minimum of 8 years in providing Engineering Support Services
• An understanding of high-performance computing (HPC)
• An understanding of VNIR/MWIR optical sensing systems
• Experience with Linux
• Process development and generation
• Ability to work independently and in a non-office / field environment

Nice to have:

• Experience working in high-performance computing (HPC)
• Experience working with VNIR/MWIR optical sensing systems
• Proficiency in Linux and Bash scripting
• Active Top-Secret clearance with SCI access
• Current Polygraph (Counterintelligence)

The salary range for this role is $110,000 to $140,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.

Other Requirements:

• U.S. citizenship is required to meet position eligibility.
• Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Successful passage of a criminal background screen is required to meet position eligibility. Arete will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
• Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility.

Other Considerations:

Arete is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Arete Human Resources at 818-885-2200 for assistance.