Software Support Engineer

Touch Ahead is looking for a Software Support Engineer

Responsibilities

• Provide entry to mid-level support of state-of-the-art web client software to its users;
• Train users on functionality of software;
• Escalate and replicate complex ticket issues to the software development team;
• Test and release new software and deployments;
• Create and maintain custom SQL scripts;
• Create and maintain custom SSRS reports;
• Verify and test new client integration and new Application releases.

Requirements

• BA in Software Development, Computer Science or related degrees;
• EXCELLENT written and oral communication skills;
• EXCELLENT customer service skills;
• EXCELLENT judgement/decision making skills;
• Working knowledge of MS SQL.

Preferred

• Must be able to work occasionally on a Saturday morning.

General Information

• Location: Boston
• Compensation: Annual Salary
• This is a full-time job.

Contact

Email: for more information about this position.