Salesforce Administrator Developer

Job Description:
Under the supervision of the Senior Product Manager or designee, the Advanced Salesforce
Administrator is responsible for overseeing the day-to-day management of company's Salesforce
environment. This role is also the primary technical resource for addressing items in the product backlog,
from refining requests to building solutions and handling deployments.
With over 200 internal and external users conducting dozens of different workflows, the department's
Salesforce environment serves as its technological backbone. Its nearly twenty-five products include
project management for large-scale affordable housing development projects, hands-on case
management support for at-risk tenants, financial assistance application processing, and fulfilling internal
administrative requirements. The department's ability to work effectively is inextricably linked to the
features and functionality of its Salesforce environment; it is single-handedly the department's most
critical technology asset.
Responsibilities:
Platform Management
Responds to help desk tickets from MOH staff
Manages user accounts: new user setup, deactivating users, tracking licenses
Configures user access and permissions
Manages inventory of Salesforce and 3rd-party app licenses for internal and external
users
Oversees data management and maintenance, including duplicate record management,
data quality reviews, and data loading activities
Proactively reviews Salesforce feature enhancements and prepares Salesforce
environment for new feature development
Supports the deployment of new features across development, testing, and production
environments
Maintains health of Salesforce environment by monitoring optimizer and security reports,
performing periodic maintenance tasks, implementing new feature releases and updates,
and identifying technical debt for removal
Advanced Administration
Uses best practice automation tools to streamline existing workflows and enhance
existing, legacy automations.
Configures Salesforce Lightning apps by creating or updating page layouts
Builds Salesforce reports and dashboards to provide MOH teams with actionable data
and program metrics
Develops progressive, user-driven digital experiences through the configuration of screen
flows
Develops and maintains Experience Cloud sites for external users
Configures solutions through third-party applications such as Conga, DocuSign,
FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and Salesforce
Maps
Product Management and Governance Support
Works with the Senior Product Manager to build, size, refine, prioritize and groom the
organization's backlog of product features;
Facilitates light-touch project discovery through user interviews, requirement gathering,
drafting feature requests and user stories, and developing supporting artifacts
Contributes to the development of, and adherence to technical standards governing the
use of various tools and methods within the organization's instance
Training and Capacity Building
Supports the Senior Product Manager in implementing an organization-wide capacity
building and training program to help train superusers across the organization in common
Salesforce competencies (list views, reports, dashboards, etc.)
Onboards new staff into Salesforce
Creates and updates technical and end-user documentation
Perform related work as required
Minimum Entrance Qualifications:
At least three (3) years of full time, or equivalent part-time, professional experience in
administering a complex Salesforce instance.
Knowledge of building best-practice Salesforce solutions.
Bachelor's degree in computer science, IT, business or public administration or related field
preferred.
Ability to communicate across stakeholder groups from diverse backgrounds and with various
understandings of technology concepts and product management processes.
Ability to translate functional requirements into technical specifications and to communicate
technical constraints or barriers to program staff.
Strong oral and written communication skills.
Skill with working on multiple projects simultaneously and prioritizing tasks appropriately.
Strong analytical and problem-solving skills, as well as troubleshooting expertise.
Experience training end users.
Additional Desired Skills and Qualifications:
Salesforce Administrator certification.
Familiarity building or maintaining public-facing portals for customers and partners to interface
with core internal systems.
Experience working for government and/or non-profit organizations.
Experience with business process mapping and requirement gathering.