Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
Summary
CDW's vision is to be the best national provider of Advanced Technology Solutions. We will achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. We are looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.
Key Areas of Responsibility
- Responsible for administration and support for voice, video, data communication systems and services including telephony, collaboration systems, and video conferencing.
- Perform client consultation: Plan, design, implement, and support IP-based call center solutions.
- Develop and implement the technical architecture and physical design of the network.
- Analyze the existing voice and data networks and recommend solutions.
- Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager.
- Participate in various IT projects intended to continually improve/upgrade converged network solutions.
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
- Assist in the management of projects using CDW's project management methodology.
- Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
- Serve as technical point of contact on customer engagements.
- Create and execute test plans to meet project requirements for assigned components.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Manage time and expense to meet or exceed expectations defined in the Statement of Work.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer's satisfaction and approval.
- Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines.
- Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
- Proactively develops plans and activities to avoid problems.
- Educates the customer on solution as appropriate throughout the life of the project or service life.
Education and/or Experience Qualification
- Active DoD Top Secret security clearance with SCI eligibility.
- Masters degree in a technical field with limited experience or Bachelors degree in a technical field and 2 to 5 years of related experience or Associates degree in a technical field and 5 to 10 years of related experience.
- Requires general knowledge and understanding in area of expertise and associated equipment, processes or systems.
Salary range : $160,000 - $184,000, depending on experience and skill set.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status.
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