As a Sr UX Researcher, you will design, execute, and analyze user experiments to guide the development of Amazon's next-gen conversational AI - Rufus from a research prototype to launch. This role is on the Search & Shopping Conversational Design and Research team with the impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of Amazon. The Sr. UX Researcher will have a passion for improving the customer experience and driving high-visibility programs that will impact product designs used by millions of people. We are looking for deep thinkers, innovators, and technical entrepreneurial leaders to join our design org as we embark on building the next big idea!
From inception through launch, you will be a research owner, responsible for delivering customer insights, and influencing partners to iterate and improve, translating customer needs and constraints into simple, intuitive, customer-focused solutions. You will define approach and execution for complex studies and drive that vision into solid research deliverables such as written reports, presentations, customer mental models, and other impactful artifacts. You will collaborate closely with design, engineering, science, product management, and marketing both inside our organization and with partner teams. This role requires exceptional written and oral communication skills, excellent judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.
Key Job Responsibilities
- Work closely with the design and product teams throughout to measure and communicate UX research findings and guidelines around the various customer experience solutions evaluated.
- Design and conduct complex research studies using multiple methods to influence teams and features.
- Hands-on work with: user testing, remote testing, low-fidelity prototype testing, iterative prototype testing, concept evaluation, field research, and survey design.
- Contribute to the group’s best practices for UX research while continually advocating for proactive research thinking, process, and craft throughout our organization.
- Communicate insights and findings clearly and persuasively across different audiences.
- Champion customer advocacy and integrate UX research into the product development process.
- Demonstrate the ability to manage ambiguity and work autonomously at times in an agile environment.
BASIC QUALIFICATIONS
- 7+ years proven applied research experience in a consumer-facing product development environment.
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Design, Experimental Psychology, Anthropology, Information Science or a related field.
