Sustainment Quality Control Manager - (Facilities Engineering & Ops)

Sustainment Quality Control personnel are responsible for defining, measuring, analyzing, improving and controlling controls for Operations and Maintenance Context.

Key Job Responsibilities:

• Ensure Computer Maintenance Management Systems (CMMS) are current and accurate with system hierarchy, SLAs, workflows and work forms established.
• Ensure physical scope (Assets, locations) match what is reflected in CMMS.
• Ensure all service orders are accurately and comprehensively filled out by technicians.
• Ensure workmanship standards are established and implemented for corrective and preventive maintenance.
• Ensure manuals, standard operating procedures, methods of operations, and process workflows are current and available at point of use.
• Ensure personnel are trained and certified to perform corrective, preventive, and predictive maintenance.
• Perform storeroom inventory audit to ensure the integrity of storeroom operations.
• Trend, track, and report on performance metrics on corrective and preventive maintenance in relation to service level agreements.
• Recommend and implement corrective and preventive actions to continuously improve sustainment activities.
• Communicate with both internal and external stakeholders to gather issues related to sustainment performance and drive follow-up measures.
• Work with maintenance managers and technicians to ensure customer satisfaction and improve service levels.
• Develop, implement, review, and communicate site specific quality plans.
• Facilitate collecting customer satisfaction survey results and driving follow-up measures.
• Develop quality management systems on project compliant to ISO9001 and CMMI standards.

Education/Experience/Requirements:

1. Bachelors Degree - Electrical, Mechanical, Structural, Civil, Systems, Construction Management, Business Management or relevant field of study with 10-12 years of experience
2. Masters Degree - Electrical, Mechanical, Structural, Civil, Systems, Construction Management, Business Management or relevant field of study with 7-9 years of experience
3. Associates Degree - Electrical, Mechanical, Structural, Civil, Systems, Construction Management, Business Management or relevant field of study with 13-15 years of experience
4. At least 7 years' experience in:

• Equipment operations and maintenance experience in a facilities management environment
• BAS manufacturers, systems, and protocols such as, but not limited to; Alerton, ABB/Cylon, Tridium/Niagara, Distech, Honeywell, Novar, Carrier, Lynxspring, Strato Automation, Trane, Tracer Summit, Tracer SC, LONworks, BACnet/IP, BACnet MS/TP, BACnet/SC, MODbus-RTU & TCP, ARCnet, Profinet, etc.
• Corrective, Preventive, Predictive Maintenance
• SOP, MOP, EOP, and other facility operations and maintenance documentation
• Reliability Centered Maintenance
• Service Level Agreements

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.