Schneider Electric has an opportunity for a Field Services Representative at our Puerto Rico location.
Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Responsibilities:
- Promote a "Safety first" culture within the team by leading through example, implementing all safety policies and procedures, and conducting necessary safety audits.
- Ensure that every task is carried out under optimal safety conditions and request adjustments from the customer when necessary.
- Ensure full compliance with team cyber security and promptly report any incidents. Manage the planning and coordination of interventions and prioritize high-level customer satisfaction and FSR SE signature (Branding, technical level, communication, and promotion of Digital Services offers).
- Take responsibility for the quality, repair FSB implementation, and warranty customer support, as well as compliance with the "Issue to Prevention" process for supply chain and quality issues detected in the field.
- Ensure that each FSR complies with all administrative processes, including time sheet adherence, Field Services Reporting, and control of overtime and travel time.
- Encourage FSR Business Generation capabilities by promoting activities such as Business Opportunity Detection (FSR Lead Generation, Install Base tracking, etc.) while in the field. Ensure full adoption and utilization of digital tools such as Servicesmax Go, onsite, clocking, Tipi, etc.
- Implement Annual Execution Plans and FS lean initiatives to support country services P&L performance.
Minimum Requirements:
- Bachelor's degree in Electricity
At Schneider Electric, we value our employees and offer a comprehensive benefits package that includes flexible work arrangements, paid family leave, 401(k) matching, and more. To learn more about collaborating with us and the opportunities we provide, visit our careers page:
We prioritize customer-centric individuals who challenge the status quo, embrace diverse perspectives, pursue continuous learning, and take ownership of their work. Our inclusive culture celebrates diversity as a true asset to the company. Join Schneider Electric, where great people make a great company!
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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