(Full Time) Analytics Engineer at Community Phone Company (United States)
Analytics Engineer
Community Phone Company, United States
Date Posted: 20 Mar, 2023
Work Location: Boston, United States
Salary Offered: $50000 — $110000 yearly
Job Type: Full Time
Experience Required: 3+ years
Remote Work: Yes
Stock Options: No
Vacancies: 1 available
? Community Phone
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful. In 2022, we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale. Our team expanded from 17 people in 2022 to 70+ now. Our customers include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US). Our culture is customer-centric, believing happy customers are the best salesforce on the planet!
???? About the role
We're looking for an Analytics Engineer who knows the right questions to ask (uncovering the leading indicators of churn, developing opinions on how to measure call center efficiency, etc.) and can build the necessary pipelines with the help of our engineers. You'll work across multiple teams to improve understanding and efficiency while focusing on our customers.
???? You will...
- Provide transparency by developing and owning critical reporting and dashboards that provide insight to our business.
- Partner cross-functionally by collaborating with product, engineering, and other areas as an owner of the product to define, create, build, and release new features.
- Build infrastructure to bring our disparate systems into one strategic data structure.
- Guide business strategy by developing opinions on how we should measure our central business goals and what benchmarks we should set for our product.
- Spearhead research on our users and how to drive better adaptation and find features that scale.
???? You are...
- Data-focused with 4+ years of experience working with data, ideally partnering with product stakeholders.
- Tech-driven in SQL and data pipelines (e.g., ETLs like Stitch Data).
- Analytically minded, bringing data solutions and business impact together while having autonomy in managing cross-functional projects.
- Highly collaborative, thriving while working with both technical and non-technical stakeholders and translating technical concepts to those with varying technical backgrounds.
- Customer-obsessed, continuously seeking to improve the customer product experience and finding ways to use data to solve issues.
- A problem-solver and troubleshooter who thrives on using your skills to identify issues and anomalies and areas of growth.
- Passionate about learning, willing to dive into documentation/videos, talk to teammates, and experiment to become well-versed.
???? Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote-first environment as a bonus. We value curiosity and learning, efficiency, decisive action, transparency, ownership, and a caring mentality.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
Our salary ranges are determined by role, level, and location.
About Community Phone Company
Modern landline and voice services
Company Size: 51 - 250 People
Year Founded: 2018
Country: United States
Company Status: Actively Hiring
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