Job Description
Agilent Field Service Engineers are essential in supporting our customers daily, helping them overcome challenges and enabling scientists to make life-enhancing discoveries. Our contributions provide valuable insights and support, ensuring laboratories function efficiently and effectively. We welcome you to join our dynamic team and participate in this meaningful work.
As an Agilent Field Service Engineer, you will work with various laboratories. A passion for continuous learning about new instruments, software, and consumables is key. Effective communication, creativity, and a proactive approach are fundamental to success in this role. Your commitment to resolving customer challenges and providing exceptional customer service will be critical to fostering customer success.
Your responsibilities will include:
- Providing support to our customers through on-site installation, implementation, maintenance, and repair of company and multi-vendor system solutions. Our broad range of products includes hardware, software, networking products, and operating systems.
- Installing and optimizing hardware/software/network configurations at customer sites.
- Diagnosing and resolving performance-related issues with products.
- Performing maintenance and repairs.
- Ensuring customer satisfaction by recommending preventive maintenance and configurations that may improve product performance.
- Proactively identifying potential equipment problems to help prevent unexpected disruptions to customer operations.
- Delivering comprehensive solutions including peripherals, communications, operating systems, and application software.
- Sharing knowledge and training other field engineers and customers on these solutions.
Qualifications
- Bachelor's or Master's degree in a scientific field such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related discipline.
- At least four years experience in a similar role or as an end user.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Agilent solutions is preferred but not required.
- Excellent verbal and written communication skills that are clear, respectful, and timely.
- Willingness to travel and visit customers.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030.
For more information about equal employment opportunity protections, please visit
Option to Work Remote: Yes
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
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