Advanced App/Cloud Support & Engineering Analyst

Advanced App/Cloud Support & Engineering Analyst | Mid-Level | Full time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Support Major Incidents by adjusting existing or instrumenting new monitoring to address monitoring deficiencies.
• Support Problem Management's enterprise root cause analysis (RCA) processes.
• Capture technical information from the relevant stakeholders and synthesize it into useful information in various formats for senior management.
• Knowledge of technical excellence with continuous delivery, automated testing, security methodologies, system performance, and disaster recovery concepts. Capable in navigating through a product outage, skilled in identifying performance bottlenecks, spotting anomalous system behavior, and figuring out the root cause of incidents.
• Strong ability for using independent judgment to make sound, justifiable decisions and take action to solve problems.
• Strong problem solving skills and ability to work independently or in team settings on complex production issues.
• Participate in On-Call support as needed.
• As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements.
• You will be expected to perform independently and become a subject matter expert (SME).
• Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.
• Develop and implement innovative solutions to enhance application functionality.
• Collaborate with cross-functional teams to gather and analyze requirements. Troubleshoot and resolve application defects and issues.
• Conduct code reviews and provide constructive feedback.
• Stay updated with industry trends and best practices to continuously improve application development processes.