Associate Infrastructure Engineer

Overview

Link Group hosts applications from numerous locations across the globe. Primarily, Link uses a combination of 3rd party data centres and Azure cloud hosting located in the UK, Australia, and India. There are 15,000 end points (workstations and servers). The end points include distributed server technology across Windows, Unix, and Midrange servers. The overall platform includes servers, storage, and Azure cloud virtual machines. Link also has significant investment in network technologies across Campus WAN, LAN, Wireless, and Mobile components. The scale and size of IT Infrastructure is managed through a complex workflow of monitoring, maintenance, service request fulfillment, compliance and transformation, patching, upgrades, virtualization, containerization, and re-engineering.

Over and above this, there is a technology operations function which manages the life cycle of Infrastructure & Platform via ITIL process execution and governance including incident, problem, change, and asset management. This role is to be part of one of the teams involved in Infrastructure & Platform Management and Technology Operations to deliver the required book of work as an individual contributor and subject matter expert in concerned technical domains involved. This role is at team member level reporting into the team lead of the function in scope.

Key Accountabilities and Main Responsibilities

1. Work as either of L1, L2 or L3 roles within the technical function as designed by functional lead.
2. Deliver work as per required technical standards and run book requirements.
3. Follow work delivery method designed as per workflow process in the company.
4. Demonstrate eagerness and urge to learn newer technology and processes to step up as a cross-skilled resource.
5. Delivery hands-on changes as required in the Infrastructure Environment as per run book / process document shared.
6. Create and maintain version-controlled changes into ITIL documents such as run books.
7. Demonstrate technical acumen and skills to solve complex engineering problems related to IT Infrastructure and Cloud Platforms.
8. Demonstrate passion and interest in innovative solutions towards virtualization and automation to simplify the workflow and outcomes in the team.
9. Expand knowledge on newer technology stacks in servers, storage, and network domains.
10. Demonstrate basic knowledge of programming and scripting which could be required to automate or simplify the workflow involved (basic query language).
11. Assist and support other colleagues for common problem-solving or achieving results for the team and company.
12. Demonstrate good communication skills in verbal and writing form.

The above list of key accountabilities is not exhaustive and may change from time to time based on business needs.

Experience & Personal Attributes

1. 0-2 Years’ experience in the design, implementation, and support of a wide range of IT infrastructure systems.
2. 0-2 Years’ experience in a mission-critical financial services environment within a system administrator, system architect role, or ITIL expert role.
3. Basic familiarization with Cloud technology especially Azure.
4. Demonstrated front line network support experience.
5. Exposure to Infrastructure Architecture principles and documentation.
6. Highly professional approach and customer-focused.
7. Ability to approach technical issues and problems in an analytical and solutions-focused manner.
8. Understanding and appreciation for a disciplined IT approach to incident, problem, and change management.
9. Work in a transparent and accountable manner.
10. Good organisational skills with the discipline to complete daily operational tasks accurately and consistently.
11. Have a ‘Can-Do’ and ‘Challenger’ attitude.
12. Take initiative on continuous improvement.
13. Excellent verbal and written communication skills.
14. Ability to deal with busy, high-pressure situations.
15. Happy to work in a 24/7 support environment.
16. Self-starter with the ability to work autonomously.
17. Works well within a team environment.