Support Engineer

Firecrawl is growing rapidly, and we need your help to provide exceptional support that our customers truly appreciate.

You will spend your time solving tickets, engaging with our users, and ensuring they have the best experience possible with Firecrawl.

In this role you will...

1. Provide top-notch customer support by resolving tickets efficiently and effectively
2. Engage with our community through platforms like Discord, Pylon, etc.
3. Troubleshoot issues and work closely with the development team to resolve them
4. Gather user feedback and advocate for customer needs internally
5. Maintain a knowledge base to help users find answers quickly
6. Assist in onboarding new customers, ensuring they understand how to use Firecrawl

You will be a great fit if you...

1. Are passionate about helping customers and solving problems
2. Have excellent communication skills, both written and verbal
3. Are fluent in English
4. Have experience in customer support or a related field
5. Have a technical background or understanding of software engineering concepts

You will be an exceptional fit if you also...

1. Have experience with web scraping, crawling, or data extraction tools
2. Can consistently work in Americas timezone
3. Have used Firecrawl in your own projects
4. Are active in developer communities like Discord and Pylon
5. Have experience with customer support platforms and tools

What It Means To Join The Team

1. Autonomy to “just ship it”
2. 100% remote team
3. Modern tech stack
4. Honest and low-ego team
5. Ownership of problems and solutions