Critical Facilities Security Field Engineer, DC Engineering

Critical Facilities Security Field Engineer, DC Engineering

Job ID: 2707599 | Amazon Web Services, Inc.

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Security Field Engineer, you will be deep diving security products that protect our customers in our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. We are looking for security engineers from diverse backgrounds, who are creative problem solvers, and passionate about delivering security solutions at scale. Our programs, controls, and services underpin many cloud technologies, so we carefully consider our technology decisions, dependency trees, and architectures to ensure that the company’s critical services can depend on us. We are a global team and have a culture of learning from each other. We don’t expect people to join our team knowing everything. We want people who are excited to learn, to challenge the status quo, and who are energized by building highly scalable and available systems on a global scale.

As an ideal candidate you:

1. Possess strong engineering judgement and are able to provide recommendations despite uncertainty
2. Are detail and data oriented
3. Have experience managing security projects and consultants
4. Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
5. Be inclined to get into the field to see things up close

Security Engineers at Amazon are expected to be strong in multiple domains. You’ll join a diverse team of electrical, mechanical, controls, structural, and fire protection engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people and partner teams across AWS to help us deliver the highest standards for safety and security at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Successful candidates will be able to balance their strong technical depth with the soft skills required to quickly and effectively collaborate across the company to mitigate emerging risk. Engineers in this role must demonstrate resilience and an aptitude for navigating complex problems with composure and tact. Above all else, a strong sense of customer obsession is necessary to achieve our goal of keeping Amazon and its customers secure.

Key job responsibilities

As an Amazon Security Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:

1. Perform design and equipment submittal review for security products in our Data Centers
2. Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures
3. Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment and event support
4. Review designs for existing products, which improve security/efficiency
5. Interface with internal design engineering teams, server hardware teams, and environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered
6. Work on concurrent projects, sometimes in multiple geographical regions
7. Initiate and lead security site audits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations

BASIC QUALIFICATIONS

1. Bachelor’s degree in Systems Engineering, Electrical Engineering, or related technical discipline
2. 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities, SKIFs. (Experienced Engineer)
3. Professional certificates including, but not limited to: CCIE, CCNP, CCNA, JNCIE, CompTIA Network+, or similar

PREFERRED QUALIFICATIONS

1. Strong background with large scale integrated security systems including cameras, access controls, and PIDs
2. Experience troubleshooting networking and communications issues (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
3. Demonstrated judgement in assessing and prioritizing technical risk
4. Demonstrated experience developing root cause analyses
5. A data-driven and quantitative mentality; an ability to support ideas with evidence
6. Organized and have the ability to set priorities and meet deadlines and budget
7. Possess excellent communication and writing skills, attention to detail, maintain high quality standards
8. Demonstrable teamwork skills and resourcefulness; strong sense of ownership, urgency, and drive; sharp analytical abilities and proven design skills
9. Possess self-drive to keep moving things forward even in the face of ambiguity and imperfect knowledge (avoid “analysis paralysis”)
10. Meets/exceeds Amazon’s leadership principles requirements for this role
11. Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.