Technical Support Engineer

Boston Dynamics is a world leader in mobile robots with a global customer base tackling some of the toughest robotics applications. In this professional track position, you will join the Technical Support Team to help customers work with highly technical product and network integrations as a representative of Boston Dynamics expertise. You will also identify and escalate customer needs with a focus on how products interact with enterprise networks. This role is for take-charge problem solvers who enjoy demonstrating expertise and interacting with customers.

Duties and Responsibilities

1. Provide technical support to customers and internal customers for a highly technical and sophisticated product ecosystem.
2. Help establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.
3. Will be involved in virtual customer installation and training, particularly the connection of products to enterprise networks.
4. Understand network based APIs such as REST and RPC to help debug layer 7 integrations with products.
5. Assist systems architects of our customer base to optimally, securely, and compliantly integrate Boston Dynamics products within enterprise networks.
6. Queue Management in CRM to reduce long running issues and drive KPI.
7. Document software incidents, bugs, and stories for Development, Quality, and Product teams.

Qualifications

1. Bachelor’s degree in IT related field or equivalent experience.
2. Excellent computer and interpersonal skills.
3. Basic understanding of network protocols DNS, DHCP, CIFS, NFS.

Job Profile

This Role Is For You If You Are

1. A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers.
2. A positive individual who takes pride in providing a high standard of service and support to customers.
3. A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively.
4. A team player: Work with others and support different functions across teams.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

Boston Dynamics will never ask you to divulge your personal financial or account information as part of its recruiting process.