Software Development Engineer, Kumo Intelligent Tooling

Description

Amazon.com has been rated one of the most admired companies in the US, #1 in Innovation and #1 in Customer Service. Additionally, Amazon’s technology business has a history and growing tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast-paced release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units. Don’t be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. We will redefine the word “support” and lead the industry with best in class technology.

One of the top 3 reasons customers tell us why they use AWS services (as against other cloud providers) is the world-class Support they receive in maximizing their investments and success. We earn the customer trust by obsessing over their needs for DevOps automation, and by empowering 1000s of Support personnel with effective technology and processes.

As an engineer in this organization, you contribute directly to how customers experience interactions with Amazon and how support engineers resolve highly complex and technical issues for customers. You own projects from inception to delivery, seeking to deliver results in a fast-paced environment. You will work with highly qualified team members, product managers, and experience designers to raise the bar on delighting customers.

Our technology platforms continuously change to meet customer needs, lower operational costs and burden, and to innovate. We are fully built on native AWS Technologies and have low operational burden. Knowledge of front end technologies like React are desirable.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key Job Responsibilities

1. Design, develop software that meets or exceeds customer needs and operational needs.
2. Work with Product Managers, Software Development Managers, UX Designers/Researchers to identify needs.
3. Collaborate with and mentor junior members on the team.
4. This position is an ideal fit for an internal L5 candidate seeking complex business challenges with the opportunity to Think Big and grow to an L6 SDE or transition to an SDM role in the medium term. You can impact the roadmap of our existing products and contribute to building new features, services, and PRFAQs that contribute to improving the customer problem troubleshooting and resolution journey.

About The Team

Ballista is a two pizza team delivering on the charter of a single pane of glass for troubleshooting experiences used by 6000+ support engineers worldwide in distributed sites. We are a full stack team working primarily on Native AWS technologies, Node JS, and React based systems.

Basic Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional).
• Experience programming with at least one software programming language.

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
• Bachelor's degree in computer science or equivalent.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon Web Services, Inc.

Job ID: A2776027