Application Support Engineer

APPLICATION SUPPORT ENGINEER RESUME EXAMPLE

Updated: July 26, 2024 - The Application Support Engineer ensures the constant availability of live business communication applications for internal users and external customers. They prioritize incidents, implement appropriate actions for resolution, and facilitate post-incident recovery. Collaborating with development teams, they identify process improvements and contribute to platform enhancements using a combination of scripting and coding changes.

Tips for Application Support Engineer Skills and Responsibilities on a Resume

Job Summary:

• Deploy updates and fixes, provide Level 2 technical support
• Perform root cause analysis for production errors
• Investigate and resolve software configuration, data, and infrastructure issues
• Educate Level 1 support team, maintain knowledge base
• Keep close connection with development team, proactively learn from them
• Build and maintain tools to reduce time to diagnose and solve issues and improve customer experience
• Design procedures for system troubleshooting and maintenance
• Maintain and improve monitoring and alerting
• Development and maintenance of Standard Operating Procedures
• Sharing and promoting knowledge within the team
• Application of ITIL processes and procedures through planning and fulfilling appropriate project control requirements

Skills on Resume:

• Technical Support (Hard Skills)
• Communication and Training (Soft Skills)
• Tool Development (Hard Skills)
• Procedure Design (Hard Skills)
• Monitoring and Alerting (Hard Skills)
• Standard Operating Procedures (Hard Skills)
• ITIL Framework (Hard Skills)