Must Have:
Communication Skills
Mac OS
Microsoft Windows
office 365 suite
service now
WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
Nice to Have:
A/V
Customer Facing Service, Windows 10/11 skills, MAC skills
JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Please include the following information along with prescreen questions at the top of every resume: DO NOT LIST THE BR!!
Candidate's Name
Candidate's City/State
Has the candidate worked for *** as an employee or contractor?
End Client: Omnicom
Bill Rate: ***- ***
Minimum Pay Rate: *** - ***
Rate Range Chart:
*** ***
*** ***
*** ***
Location/Fed Ex Address: 1801 Porter St in Baltimore, MD (this is the correct address!!!)
Is this contract to hire/possible extension? Yes
Positions: 1
Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS)
Will the individual be required to work on site/is this remote? at customer sites
Driving or Non-Driving? Non-Driving
Requirements
Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
Service now and Office 365 Suite experience
A/V experience nice to have but not required
Questions and Answers MUST be on Top of Resume!
1.How many years of Field and/or Desk Side support experience do you have?
2.Do you have your A+ certification?
3.What is your back up plan if you have vehicle problems? (Uber is not an option)
4.Have you ever worked for *** as a contractor or FTE if so when and who was your manager?
5. Do you have experience with Mac Ventura, Monterey or Sonoma operating system experience in a professional setting?
6. Do you have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers?
7. How many years of experience do you have with Windows 10/11?
8. Do you have experience with Service Now and Office 365 Suite?
9. Do you have experience with A/V? Please explain
10. Are you at least 18 years of age?
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.
This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.
Responsibilities:
Provides support for software and hardware for desktops and laptops
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs and client approved applications
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May be required to assist with support of servers or network devices with guidance through support. Certification not required
This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.