Service Engineer - South Souix City

Service Engineer
Salary 30k-60k
South Sioux City, NE
Direct Hire!
Our client is one of the largest independently owned office products dealers in the Midwest. They are looking for a Service Engineer to service office machines and promote sales in the territory.
Primary Job Duties/Responsibilities:
Repair/Support:

• Troubleshoot electronic, mechanical, software, or copy quality issues onsite or in the shop.
• Diagnose machine network connectivity problems and offer support.
• Manage assigned territory for timely service.
• Train key operators at machine installations and report information to dispatch.

Customer Relations:

• Address and resolve customer concerns promptly.
• Report unresolved concerns to the Service Manager.

Documentation:

• Prepare accurate work orders and obtain customer signatures.
• Submit work orders after service calls and record meter readings.

Work Area/Tool Kits/Vehicles:

• Maintain work area, tools, and vehicles in a clean and orderly manner.
• Ensure proper inventory of tools and supplies in vehicles.

Sales:

• Promote sales of maintenance agreements, machine supplies, and digital connected machines.
• Provide leads for new machine sales and market services.

Training:

• Attend required training seminars and service meetings for updates.

Other Duties As Assigned
Qualifications:

• High School Education
• Technical Degree in Electronics/Computers/Basic Networking preferred
• A+ Certification desired
• Good verbal and written communication skills
• Excellent customer relation skills
• Accuracy skills
• Ability to lift 60 pounds as needed, with cart or assistance
• 75% - 100% of time spent traveling/servicing office machines
• Current driver's license and good driving record