Company:
Georgia Department of Public Health
Location: Barnesville
Closing Date: 05/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary: $56,310.72 - $73,677.24 Annually
Location : 200 Piedmont Ave. SE Atlanta, GA
Job Type: Full Time Salaried
Job Number: 2024-09313
Division/Section: Information Technology (IT)
Opening Date: 09/16/2024
Closing Date: 9/29/2024 11:59 PM Eastern
Description
Pay Grade: M
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
As the incumbent in this role, you will be responsible for providing day-to-day support for a large, mission-critical healthcare application that processes sensitive patient data. This application is provided by a third-party vendor through a Software as a Service (SaaS) model. Your role will involve troubleshooting, monitoring, and optimizing application performance, as well as coordinating with the vendor to resolve issues and implement updates.
The ideal candidate will have a strong background supporting large applications with a large user base of 1,000 or more users. This background will include building interfaces, documenting application workflow and process flows, and some custom development.
This is a GRANT FUNDED position and is subject to available grant funds.
Job Responsibilities
Minimum Qualifications
Bachelor's degree from an accredited college or university with coursework in computer science or management information systems.
PREFERRED QUALIFICATIONS:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
- 7+ years of experience in application support or a related IT role.
- Experience working with healthcare applications and understanding of healthcare data processing.
- Familiarity with SaaS solutions and vendor management.
Technical Skills:
- Proficient in SQL, application monitoring tools, and incident management systems.
- Understanding of healthcare regulations (e.g., HIPAA) and data security best practices.
- Strong technical experience working with HL7
- Strong analytical and problem-solving skills.
- Familiarity with tools and formats like XML / JSON
- Hands-on .NET Development/Web Services, Service Oriented Architecture, JavaScript / C#
- Experience with specific Electronic Health Records applications (e.g., Epic, Cerner, Allscripts).
- Experience with cloud-based platforms (e.g., AWS, Azure).
- Certifications in relevant technologies or healthcare IT (e.g., ITIL, CompTIA Healthcare IT).
Soft Skills:
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
Additional Information
Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
All approved teleworking employees must reside within the state of Georgia and depending on the responsibilities of the position, must live within reasonable driving distance of the agency's primary worksite and be able to report to the office when required.
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance is not provided.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
02
Are you a current employee of the Georgia Department of Public Health?
03
What is your highest level of education completed?
04
How many years of related experience do you have? (All experience must be shown in the body of this application in order to be considered).
Required Question
Location : 200 Piedmont Ave. SE Atlanta, GA
Job Type: Full Time Salaried
Job Number: 2024-09313
Division/Section: Information Technology (IT)
Opening Date: 09/16/2024
Closing Date: 9/29/2024 11:59 PM Eastern
Description
Pay Grade: M
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you
As the incumbent in this role, you will be responsible for providing day-to-day support for a large, mission-critical healthcare application that processes sensitive patient data. This application is provided by a third-party vendor through a Software as a Service (SaaS) model. Your role will involve troubleshooting, monitoring, and optimizing application performance, as well as coordinating with the vendor to resolve issues and implement updates.
The ideal candidate will have a strong background supporting large applications with a large user base of 1,000 or more users. This background will include building interfaces, documenting application workflow and process flows, and some custom development.
This is a GRANT FUNDED position and is subject to available grant funds.
Job Responsibilities
- Application Support: Provide technical support for the healthcare application, addressing user issues, troubleshooting problems, and ensuring optimal application performance.
- Vendor Management: Act as the primary point of contact with the SaaS vendor, coordinating with them to resolve issues, deploy updates, escalating support tickets, and optimizing application performance.
- Incident Management: Monitor application performance and system alerts, responding to incidents in a timely manner. Document and escalate issues as necessary.
- User Support: Assist end-users with application-related issues, providing guidance, training, and documentation as needed.
- Data Integrity: Ensure the integrity and security of patient data processed by the application, adhering to all relevant healthcare regulations and standards (e.g., HIPAA).
- Configuration Management: Manage and maintain application configurations, including user roles, permissions, and workflow settings. Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization's needs. Helps formulate scope and objectives. Utilizes critical analytical and problem-solving skills to arrive at recommendations and proposes solutions.
- Testing and Validation: Support application updates and patches by conducting testing and validation to ensure continued functionality and compliance with healthcare regulations.
- Documentation: Maintain accurate and up-to-date documentation of application configurations, support processes, and incident resolutions. Ability to design and assist in developing non- standard/custom reports as required
- Continuous Improvement: Identify opportunities for improving application performance, user experience, and support processes. Recommend and implement enhancements. Work with user community in defining and documenting change requests, enhancements, corrections and application fixes as needed.
- Collaboration: Work closely with the Application Development team, Public Health Districts, DPH Program staff and other stakeholders to ensure seamless integration and operation of the healthcare application within the broader IT ecosystem.
Minimum Qualifications
Bachelor's degree from an accredited college or university with coursework in computer science or management information systems.
PREFERRED QUALIFICATIONS:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
- 7+ years of experience in application support or a related IT role.
- Experience working with healthcare applications and understanding of healthcare data processing.
- Familiarity with SaaS solutions and vendor management.
Technical Skills:
- Proficient in SQL, application monitoring tools, and incident management systems.
- Understanding of healthcare regulations (e.g., HIPAA) and data security best practices.
- Strong technical experience working with HL7
- Strong analytical and problem-solving skills.
- Familiarity with tools and formats like XML / JSON
- Hands-on .NET Development/Web Services, Service Oriented Architecture, JavaScript / C#
- Experience with specific Electronic Health Records applications (e.g., Epic, Cerner, Allscripts).
- Experience with cloud-based platforms (e.g., AWS, Azure).
- Certifications in relevant technologies or healthcare IT (e.g., ITIL, CompTIA Healthcare IT).
Soft Skills:
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
Additional Information
Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
All approved teleworking employees must reside within the state of Georgia and depending on the responsibilities of the position, must live within reasonable driving distance of the agency's primary worksite and be able to report to the office when required.
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance is not provided.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
- Yes
- No
02
Are you a current employee of the Georgia Department of Public Health?
- Yes
- No
03
What is your highest level of education completed?
- Doctorate's Degree
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School Diploma
- GED
04
How many years of related experience do you have? (All experience must be shown in the body of this application in order to be considered).
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- 4 Years or More
Required Question
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Georgia Department of Public Health