Manager, Site Reliability Engineering

Manager, Site Reliability Engineering

About The Job

Manager, Site Reliability Engineering , Los Angeles, CA

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology connects EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for innovative, driven individuals to find solutions in a complex and dynamically evolving marketplace.

Shell Recharge Solutions is seeking a Manager of Site Reliability Engineering !

This position will be part of a great team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What You Will Do

• Help staff and lead a team of enthusiastic, highly motivated SREs to enhance our posture on monitoring and observability.
• Participate in ground-up infrastructure design and planning for all future products and services.
• Apply an “everything-as-code” philosophy across configuration, infrastructure, orchestration methodologies to ensure our production systems are fault tolerant and resilient.
• Implement a Test Driven Development approach for the Site Reliability organization.
• Work with product development teams to define and implement enhanced monitoring and logging solutions to improve observability and enable Service-Level Objectives.
• Be part of an on-call rotation and act as incident commander to assist in finding a resolution during incidents.
• Host blameless postmortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services.
• Design and implement improvements to existing systems after reviewing past incidents and employ your systems knowledge to triage problems and tune resource usage.

Who We’re Looking For:

• Bachelor’s Degree in Computer Science/Engineering.
• 5+ years’ recent experience managing direct reports resulting in strong people management skills with a proven ability to hire, coach, and grow talent within your team(s).
• Must understand what the “Golden Signals” are, why they matter, and how to properly leverage tooling to measure them.
• AWS Professional Certification or demonstrable similar experience.
• Advanced proficiency in any of the following: Java, Go, C#/C++, Python.
• Advanced knowledge in database, queries, and performance optimization.
• Advanced proficiency with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt).
• Advanced proficiency of containers and related technologies such as Docker, Podman, Swarm, Kubernetes in a production environment.
• Expert in networking, protocols, servers, storage systems, and the Linux operating system.

What We Offer

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry.
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future.
• The freedom to learn, suggest, and implement innovative new ideas.
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work-life ‘fit’.
• Well-being programs that enable you to thrive.
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work.
• Best in class, medical benefits that offer 100% health-care coverage for employees and a 401K program that supports financial well-being.
• A collaborative, progressive headquarter location at the ROW DTLA with fully subsidized onsite parking and access to unique food and beverage experiences.

AAP/EEO Statement

Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

E-Verify Employer

Shell Recharge Solutions participates in E-Verify, as an employer we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.