Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
***The Compensation range for this position is approximately $145,000 - $170,000 based on the candidate’s qualifications, experience, and education. This position is also eligible for the Short Term Incentive (STI) program***
WHAT YOU WILL BE DOING:
Lennox is seeking an experienced Head of Product Design to build and lead in-house product design capabilities. This is a unique opportunity to establish a strategic, user-centric design practice that will drive customer satisfaction and shape the future of our consumer and commercial HVAC controllers and connected software solutions.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
- Establishing an in-house product design and user research practice, including hiring, managing, and mentoring a new in-house team.
- Overseeing the design of Lennox's consumer-facing HVAC controllers and mobile applications, collaborating closely with engineering and product management.
- Defining the overall user experience vision, design roadmap, and quality standards for Lennox's connected home products.
- Managing & evaluating the design work currently handled by external vendors and transitioning duties to an internal design & research practice to more tightly control quality, drive down costs, and increase internal design ownership.
- Driving an evidence-driven, iterative design process to deliver innovative, best-in-class experiences for homeowners, installers, and channel partners.
- Owning the creation of research-based user personas to inform product decisions and ensure we’re building the right thing and building the thing right.
- Building and maintaining a robust design system to ensure consistency, efficiency, and scalability across Lennox's product portfolio.
- Fostering strong cross-functional partnerships with marketing, engineering, product, and other key stakeholders.
- Working with other Lennox design resources focused on marketing and web design.
WHAT WE ARE LOOKING FOR:
- 15+ years of experience in product design, with a track record of building and managing design teams and driving strategic business initiatives.
- Deep expertise in design thinking, user research, interaction design, and visual design.
- Demonstrated ability to collaborate effectively with cross-functional partners, including marketing, engineering, and product management.
- Experience recruiting and managing high-performing, distributed design teams including in-house and contract resources.
- Familiarity with agile software development processes and the ability to integrate design into an iterative delivery model.
- Experience working with waterfall hardware and mechanical design and development practices and have experience meshing agile design practices with waterfall practices.
- Strong understanding of the interplay between hardware and software design, particularly in the connected home/IoT space.
- Exceptional facilitation skills to help product teams align on the target audience, customer journey, success metrics, constraints, and scope of work.
- Ability to travel and collaborate in person with cross-functional partners.
- Excellent communication and presentation skills, with the ability to evangelize an experience vision and the purpose & value of the design function to technical and business stakeholders.
WHAT WE OFFER:
At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities.This role is designated hybrid. In the office Monday - Thursday, remote on Friday.
BENEFITS:
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company matching
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
WE VALUE DIVERSITY:
Here at Lennox, diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
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