Applications/Software EngineerJob ID: APSW02162021Hamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for an Applications/Software Engineer position, in our Bridgewater, NJ location. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology.Responsibilities include:Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, camera link, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as requested by CSR, sales, or management. By providing support directly to the end users, we have a direct impact on customer satisfaction and subsequently Hamamatsu's reputation.Make initial contact with end user and university customer web leads. As the first point of contact, responsible for understanding each customer's application as well as qualifying leads, regulating if they are hot/warm/cold, and determining if there is a significant sales potential to the inquiry for the sales department.Test products in an electrical lab setting by using standard laboratory equipment and configuring computers and operating systems to evaluate peak product performance with provided drivers, API's, applications, or to custom develop applications based on predicted customer usability in order for them to be able to evaluate and implement our products in a prompt manner.Create, update, and revise technical procedures for product operation through testing devices and confirming results or analyzing various technical documents. Notify marketing about literature (print or web) that requires updating.Participate in technology, marketing and sales projects. Prepare working demo presentations from start to finish for trade shows, which includes ordering parts, building the set-up, confirming that the unit operates correctly with the respective or custom developed software (if necessary), and teaching the trade show staff how to use the demo.Interact face-to-face with customers at trade shows to introduce products and learn about their projects. Qualify leads (hot/warm/cold) by business potential and notify the respective sales engineers of large projects.Improve product and applications knowledge, develop specialized product knowledge in a product family or application through specific individual training, and provide product and market information to Sales/Marketing/customers.Special projects as assigned by the Rapid Design Group for rapid software prototyping as part of skill development.Required qualifications:4-year technical degree in Computer Engineering, Computer Systems Engineering or related engineering fieldStrong critical thinking skillsGood interpersonal skillsAttention to detailDemonstrated follow-through skillsKnowledge of Intel PC architectureAbility to travel 10%, including internationalAble to work independentlySelf-motivatedMicrosoft Windows GUI's and device interactionKnowledge of C/C++/C# programing languagesPreferred qualifications:University research in a related fieldPublished scientific papersProblem solving skillsCustomer service experienceProactivitySales in a business to business or retail environmentPython programing languageLabVIEWMATLABLinux (Ubuntu)This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the and the .BenefitsHamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.To ApplyHamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.