Capgemini is looking for L3 support analyst in Atlanta GA.
Key Responsibility
Act as the final point for complicated issues. Ensures that customer issues are addressed with the highest level of technical proficiency and that customer happiness remains high.
Is in-charge of maintaining comprehensive documentation to solve processes, solutions, and standard methodologies. Documents, communicates, and trains L1 and L2 on fix steps.
Creates franchisee/cafe-facing training and solve documentation as required.
Works closely with the product and development team and performs in-depth technical solution.
Must Have Skills
- Experience in POS system (preferable PAR BRINK).
- Technical understanding of IT systems in the QSR or retail sector and digital space (online ordering, payment authorization, menu management, back office Functions, kitchen display, third-party integration, PIN pad, etc).
- Experience in L3 support and high priority issue solve and root cause analysis.
- Understanding of SDLC and code development process.
Good To Have Skills
- Experience in OLO and PUNCH Software.
- Problem solving skills, with attention to detail and an aim to tie loose ends.
- Good communication skills to include difficult conversations in high stress situations.
- Understanding of a typical systems integration and architecture in the QSR sector.
- Understanding of SDLC and code development process.
Life at Capgemini
Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
About Capgemini
Capgemini is a global leader in co-ordinating with companies to transform and handle their business by harnessing the power of technology. The Group is guided every day by its purpose of fueling human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.
Get The Future You Want |
Job
Programmer/Analyst
Schedule
Full-time
Primary Location
US-GA-Atlanta
Organization
NA APPS LOC PRACTICE
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