SVTC Engineer III

Title: SVTC Engineer III

Location: Colorado Springs, CO

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Lead and support enterprise UC projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support.
• Provide a high level of technical understanding for problem solving and troubleshooting.
• Provide training and support to subordinate engineers/administrators/technicians when necessary.
• Interact with hardware and software vendors to address issues when necessary.
• Use escalation standards and personal judgment to ensure timely resolution of problems.
• Resolve escalated trouble tickets from Service Desk.
• Work on-call shift rotations with other members of the department.
• Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
• Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).
• Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability.
• Supervise assigned technical staff, including subordinate managers.
• Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware systems.
• Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches.
• Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation.
• Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis.
• Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas.

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience may be substituted in lieu of a degree.
• Minimum six (6) years of relevant experience in addition to education level.
• Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
• Experience working in a DoD or IC environment desired.
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.

Equal Opportunity Employer/Veteran/Disabled