Infrastructure Engineer

Job Description

POSITION SUMMARY: As an Infrastructure Engineer at Think|Stack, you will understand both the engineering and architecture of the systems as well as the building and coding of the systems. Your primary duties will include triaging, reviewing, responding to, designing, implementing, and maintaining Microsoft cloud infrastructure solutions and client environments. You will ensure the stability of infrastructure for our clients through problem solving, building, engineering, and creating infrastructure; either from the ground up or to fit within existing client parameters. We expect those in this role to understand the end goal of a project prior to beginning and to identify patterns and commonalities across networks and alerts.

This individual knows when something is not configured correctly and uses industry knowledge to suggest and implement best practices. When faced with difficult tasks, they have the experience to ask the right questions and get the job done. This position is responsible for ensuring thorough construction and support of an enterprise network.

You are a self-starter who takes initiative, with a natural curiosity to identify, investigate, and solve problems. You can manage both the internal security of Think|Stack and our clients. This role requires an ultimate team player who can juggle different tickets, alerts, and security requests while collaborating to create and maintain a strong security culture with human-centered design in mind.

Essential Functions & Responsibilities

• Build and deploy AWS cloud or Microsoft infrastructure.
• Complete migrations and implementations of various Microsoft services including: Azure, 365 suite including Intune, Outlook, Teams, SharePoint, AzureAD.
• Execute code builds, deployments, automate testing, and continually seek better and more secure methods.
• Provide expert technical assistance to customers and internal escalations, including support, configuration, diagnostics, and troubleshooting of various systems, hardware, and software.
• Promote and maintain exemplary customer service experiences for all clients and internal staff.
• Implement infrastructure solutions that increase stability and resiliency of physical and cloud footprints.
• Utilize Terraform/Python to script and manage infrastructure.
• Create and execute detailed project plans, implementing projects according to the charter, project plan, and WBS.
• Harden configurations of devices and networks using best practices with minimal interruption.
• Take initiative to determine how systems should work and how changes will affect outcomes.
• Report unresolved infrastructure exposures, misuse of resources, and noncompliance situations using defined escalation processes.
• Document all technical service request information including knowledge bases, engineering details, specifications, RCAs, project documentation, and high-level summaries.
• Develop professionally through education, certification, and mentorship programs.
• Other duties as assigned.

Position Requirements

• Associate degree in Technology, IT Engineering, or equivalent work experience and certifications.
• 3+ years of engineering experience.
• 2+ years of Microsoft experience.
• Experience with 2-3 technology products or services at a subject matter expert level, including O365 Suite, AWS, Python, Terraform, Chef, Puppet, Github, Gitlab, Git, Docker, Kubernetes, etc.
• Ability to correlate information and data between clients and alerts.
• Highly organized with the ability to manage multi-step projects over various time scales.
• Strong communication skills to interact with both technical and non-technical clients and team members.

Behavioral Competencies:

• Detail Oriented
• Professionalism
• Trust/Confidentiality
• Excellent Communication: the ability to deliver clear and concise technical details
• Continuous Learning & Development
• Ownership & Accountability
• Ability to work under deadlines
• Team player

Company Description

We partner with our clients to Transform & Protect their organizations by putting People Before Tech.