Job Description
We are seeking an experienced Manager, Software Engineering to lead the development and management of the DemoHub platform. DemoHub is a dynamic ecosystem encompassing demo instance provisioning, content deployment, demo search portal development, and a tools console.
Key Responsibilities:
People Management:
- Lead and mentor a team of developers (both full-time employees and contractors) in delivering solutions that enhance the Solution Consulting Organization.
- Facilitate effective team collaboration with internal customers (content and engineering teams) to understand business requirements.
- Ensure the team consistently prioritizes tasks to align with business goals and communicates priorities clearly.
- Support team members in their professional growth through coaching, goal-setting, and development discussions.
Instance Operations:
- Oversee daily case management, ensuring issues are addressed from detection through resolution, especially for content teams and Solution Consultants (SCs).
- Proactively manage and resolve complex technical issues, including major operational outages, coordinating communication with stakeholders as needed.
- Collaborate with stakeholders to assess risks, resolve dependencies, and remove roadblocks.
- Continuously evaluate and improve processes, technologies, and skills to advance platform operations.
Technical Leadership:
- Foster innovation through prototyping and experimentation with new ideas.
- Provide technical mentorship and guidance on best practices, helping the team make informed technical decisions.
- Break down business requirements into technical components, keeping modularity and reusability in mind.
- Effectively communicate technical concepts to non-technical audiences.
- Develop and refine processes for ongoing system maintenance; drive initiatives to automate routine maintenance tasks and improve system health.
Qualifications:
- 6+ years of experience in software development.
- 3+ years of technical leadership, guiding developers with best practices and efficient development techniques.
- Experience with ServiceNow features like Service Portal, Employee Center, Flow Designer, and IntegrationHub is preferred.
- Expertise in ServiceNow development tools, including JavaScript, Jelly, HTML, CSS, and Glide API.
- Experience with React/Angular or similar frameworks.
- Proficiency with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
- Excellent written and verbal communication skills, with the ability to present technical information clearly to a business audience.
- Proven problem-solving skills in addressing technical challenges during deployment.
- A hands-on engineer with a background in software development who has transitioned to a leadership role.
- Ability to manage multiple priorities in a fast-paced environment.
This is an exciting opportunity to lead a talented team and contribute to the continued success of DemoHub!
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
#J-18808-Ljbffr