Cloud Operations Engineer

Position Overview:
This position will report to the Cloud Architect and be responsible for the deployment and integration of new solutions to our existing hyperscale and cloud platforms. Will work closely with Data Center Operations, End User computing, Network engineering and Desktop engineering teams to ensure consistency and quality delivery of their work.
Responsibilities:

• Maintaining the Cloud team's standard environments and services, server builds, upgrades, updates, certificates, etc.
• Implementing automation for as many of the above standard O&M responsibilities as possible and developing new efficiencies and improvements
• Serving as an interface to other infrastructure and development teams to move Cloud priorities forward.
• Building and maintaining tools to manage deployment activities.
• Providing support for custom tools as required
• Windows and Linux Operating system knowledge
• Managing COTS tools required to support the Cloud team.
• Manage compute capacity to identify under or over provisioned services and right size as appropriate.
• Manage and solution for AWS Trusted Advisor recommendations
• Ensuring exceptional documentation and communication of processes, procedures, and efficiencies
• Design, deploy, and safeguard AWS cloud systems to ensure both reliability and security.
• AWS Configuration: Implement and manage AWS policies, ensuring robust user management and device security.
• Infrastructure as Code (IaC): Develop and manage IaC scripts utilizing tools such as PowerShell, Terraform, Python or YAML.
• Security and Compliance: Implement security protocols and ensure systems comply with industry standards while conducting routine security assessments.
• Troubleshooting and Support: Provide technical support and resolution for system issues, optimizing system performance.
• Documentation and Reporting: Maintain comprehensive documentation on system configurations, procedures, and performance reports.

Essential Functions:
Essential Job Function
% of Time on Function
Managing Cloud environment
50%
Design and Project work for cloud environment
30%
Scripting and Automation
10%
Documentation
10%
Total
100%
Job Requirements:

• Maintaining the Cloud team's standard environments and services.
• Implementing automation for as many of the above standard O&M responsibilities as possible and developing new efficiencies and improvements
• Serving as an interface to other infrastructure and development teams to move Cloud priorities forward
• Building and maintaining tools to manage deployment activities.
• Experience with AWS Services such as EC2, CloudWatch, SystemManager, Lambda, S3, EFS
• Solid understanding of AWS cloud environment and services, security and networking.
• Providing support for custom tools as required
• Managing COTS tools required to support the Cloud team
• Ensuring exceptional documentation and communication of processes, procedures, and efficiencies
• 5+ years relevant systems administration
• Database administration is a plus.
• Strong scripting experience (e.g. Bash, Python)
• DevOps experience, to include building, deploying, and operating software
• Broad understanding of DevOps tools and technologies
• Experience with infrastructure automation and monitoring tools
• Have a basic understanding of the Google cloud environment and services

Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
Salary Range (Norwalk): $96,276.68 - $128,368.90
Salary Range (Chattanooga): $78,771.83 - $105,029.10
Annual Bonus Potential: 10%
HomeServe USA is an equal opportunity employer.
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