Engineering Operations Technician, DCC Communities

Engineering Operations Technician, DCC Communities

Job ID: 2780723 | Amazon Data Services, Inc.

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians I (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Day in the Life of an EOT I

1. Tasked with driving innovation while reducing operational costs in the facilities.
2. Drive projects with moderate complexity.
3. Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
4. Perform rack installs, rack decommissioning, operational readings and facility management.
5. Provide key performance indicators to senior engineers.
6. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
7. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
8. Ensure all safety procedures are adhered to while performing work.
9. Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
10. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
11. Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.
12. Role may support more than one location/site.
13. Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.
14. Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds.
15. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

BASIC QUALIFICATIONS

1. 1+ years of electrical or mechanical, or 1+ years of data center or mission-critical facilities (example: hospital, military facility, public safety facility, etc.) experience.
2. High school or equivalent diploma.

PREFERRED QUALIFICATIONS

1. 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.), or 2+ years of electrical or mechanical experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,600/year in our lowest geographic market up to $133,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: August 14, 2024