CNC Field Service Technician

Essential Duties and Responsibilities:

• This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
• The Field Service Technician performs a variety of duties, including, but not limited to, the following:
• Installation and Commissioning of new Heller CNC machining centers.
• Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
• Provide professional technical support via phone or email to clients.
• Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
• Support the transportation of tooling and spare parts to customer site.
• Discuss and diagnose issues onsite with customer.
• Request spare parts through Aftermarket Sales group.
• Thoroughly document repairs on service reports.
• Track and document expenses on expense reports.

Supervisory Responsibilities:

• None

Process Owner Responsibilities:

• None

Education and Experience:

• Minimum 2-year degree. Combination business and technical degree preferred.
• At least 5 years hands-on experience with heavy metal removal product lines and processes.

Job Knowledge, Skills, and Abilities:

• Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
• Ability to conduct root cause analysis and create thorough and detailed service reports and records.
• Professionalism while taking on challenging situations.
• Ownership in meeting client goals.
• Must have excellent planning and time management skills.
• Ability to read and interpret blueprints.
• Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
• Communicate effectively with customer maintenance techs, customer plant engineers and management.
• Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint).

Training Requirements:

• General Safety
• ISO 9001 Quality System Awareness
• ISO 14001 Environmental Awareness
• Lockout/Tagout
• Heller Network
• New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
• Assembly and Commissioning of machine within the USA or abroad.
• Training in Germany by Heller Academy trainers.
• Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

Physical Demands:

• Physical exertion required.
• Regularly required to sit, stand, walk, bend and move about the facility.

Personal Protective Equipment:

• Safety glasses may be required while performing specific tasks.
• Hearing protection may be required while performing specific tasks.
• Steel toe safety shoes may be required while performing specific tasks.

Work Environment:

• Works in both office and plant environment.

Will be required to perform other duties as requested, directed, or assigned.

You should be proficient in:

• Electrical Troubleshooting Skills
• Hydraulics Experience
• Troubleshooting Industrial Automation Equipment
• Troubleshooting CNC Machines
• Experience in a Manufacturing Environment