The application window will be open until at least 4th October, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA .
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in an applied research setting, or similar.
- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
Preferred qualifications:
- Experience managing research vendors.
- Ability to communicate with various levels of cross-functional stakeholders.
- Excellent problem solving and presentation skills with the ability to take initiatives.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you will help your team of UXers, product managers, and engineers understand user needs. You will work with stakeholders across functions and levels and have impact at all stages of product development. You will play a critical role in creating useful, usable, and delightful products. You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You will have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
Responsibilities
- Work with cross-functional teams throughout gTech Users and Products (gUP) across multiple products and multiyear initiatives to generate users insights that drive decisions on improving user support.
- Design and conduct independent research that spans everything from high-level, strategic topics to usability testing.
- Work with Product Support Managers, Product Managers, UXers, Engineers, Legal, and Program Managers (PgMs) to prioritize research opportunities and execute research.
- Provide thought leadership by identifying areas for growth and improvement to scale the program, including additional products, new methodologies, geographic expansion.
- Share research findings and represent our users to diverse audiences through written reports and presentations.