Platform Engineer (Cloud Systems Engineer)

Platform Engineer (Cloud Systems Engineer)

Amadeus Hospitality is looking for a self-starting, highly motivated, and technically astute candidate with good interpersonal skills and a positive attitude for systems implementation of mid-scale enterprise solutions. The Platform Engineer is responsible for working closely with Development, release engineering, and operations teams to ensure efficient and effective run-time operations availability of products while maintaining high levels of performance. Managing escalations and providing technical assistance to the team is expected. The ability to work in a cross-functional development and operations environment with a focus on systems design, management, and monitoring is key to success.

Main Responsibilities:

• Facilitate implementation of new cloud platform components following agile best practices, CI/CD, and Infrastructure-As-Code.
• Participate in building tools and processes to support public cloud infrastructure and platforms.
• Build, administer and maintain systems in accordance with Service Availability objectives or agreements with internal or external customers.
• Provide evidence-based troubleshooting and triaging at times under high pressure to identify and resolve root causes for service disruption. Document for problem management and recommend mid-term resolution.
• Perform systems analysis to document critical flows and requirements of new and existing systems.
• Participate in systems design with other team members and architects. Encourage shared and common design practices with metrics for cost, performance, capacity, availability.
• Develop and maintain processes for recoverability, fail-over, disaster recovery, and business continuity.
• Manage backup, recovery and retention of customer data according to contractual and functional requirements.
• Document and deliver operational focused monitoring, reporting, and technical guidance to L2 Support.

Preferred Work Experience:

• 5+ years managing, administering or supporting highly-available hosted environments.
• 3+ years responsibility for designing, implementing, and maintaining distributed systems.
• 5+ years experience developing, deploying, and supporting applications in both public cloud and private hosting environments.
• 3+ years experience with Linux-based web hosting.
• 3+ years experience with Azure AD and/or Entra ID.
• 3+ years experience with distributed version control i.e. GitHub, DevOps, TFS, etc. helpful but not required.
• 3+ years experience facilitating and participating in systems design reviews.
• 3+ years experience automating deployment of applications using desired state configuration, PowerShell, or other automation languages.
• 1+ years with containerization technologies like Docker, Kubernetes, Container Registries.
• Aptitude to learn in inexperienced areas.

Desirable Technical or Professional Skills:

• Certification in Microsoft Azure, Red Hat Enterprise Linux, or Kubernetes.
• Supporting, deploying, or authoring applications in Kubernetes or OpenShift.
• Bachelor’s degree in relevant technical field.
• Conceptual understanding of OSI or Five Layer TCP/IP Model.
• Applies systems-thinking to conceptualize, document, and troubleshoot a distributed application.
• Experience with load balancing configuration and automation.

Working at Amadeus, you will find:

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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