Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.Key ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeThe annual base salary range for this position is $81,600 - $101,800. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.MUST HAVEWorking on server-based applications hands on and supportMust have 3 years plus with cloud based experienceWindows server, cloud-based systems SaaSKnowledge of networking IT based networksExperience with Honeywell EBI (Enterprise Building Integrator) , DVM (Digital Video Manager), HEM (Honeywell Energy Manager) or SaaS productsWE VALUEExtensive customer facing experienceKnowledge of BAS (Building Automation Systems).Industry experience is preferredExcellent interpersonal and verbal & written communication skillsStrong continuous improvement mindset, strong leadership impactExperience with Salesforce.com and SharePointDemonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.