Support Engineer - CosmosDB

Are you an experienced Support Engineer - CosmosDB with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Support Engineer - CosmosDB to work in Redmond, WA.

Primary Responsibilities/Accountabilities:

• Response and Resolution
• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves customer issues through problem solving, collaboration, and research.
• May take escalated issues as needed.
• Documents technical work and research.
• Performs in-depth product troubleshooting and remediation when needed.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness
• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
• Develops readiness content.
• Mentors new Technical Support Engineers.
• Develops intermediate level competence on support topics.
• Product/Process Improvement
• Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
• Provides feedback to the product group for product improvement.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Applies broad knowledge of automated tools being used across other technologies and products.
• Provides feedback for tool improvement.
• Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions.
• Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
• The main function of a Support Engineer is to provide technical assistance to computer system users.
• A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• 5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.

Preferred:

• Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB
• Experience with any NoSQL database systems like Mongo, Cassandra or others
• Experience in any RDBMS or an understanding of general RDBMS concepts
• Coding experience with C#, C++, Java, JavaScript, python