Senior Lead Salesforce Engineer

Hilton Senior Lead Salesforce Engineer Boston, Massachusetts Apply Now

***The location for this position is virtual/remote***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Salesforce Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering - Contact Center team reporting to the Director Principal Platform Architect, you will support projects including our Next Gen Contact Center Platform, Reservation and Booking System, and Guest Assistance Platform.

HOW WE WILL SUPPORT YOU

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Contribute to design, develop, and test highly customized Salesforce applications using Lightning Web Components and Aura Components
• Be the technical lead and provide domain expertise for Salesforce-related development projects
• Work with Solution Architect, Partners, and other Software Engineers to translate requirements into functional applications
• Maintain codebase, resolve technical issues, and find opportunities for performance and feature improvements
• Maintain environment strategy, including procedures for code versioning, release management, and deployment process
• Remain current on Salesforce.com product enhancement, release schedules, and optimizations to existing codebase with a focus on improving operational efficiency

How you will collaborate with others:

• Partner with the Product Team to understand requirements, build functional design documentation, and develop technology solutions that align with our goals
• Work with multiple internal IT groups to integrate solution components in Salesforce and understand technical dependencies and its implications
• Provide support to product development regarding escalation, estimation, prioritization, and help manage the backlog
• Provide advice, mentorship, and assistance to junior engineers to develop staff capabilities

What projects you will take ownership of:

• Hilton's Next Gen Contact Center App built on Salesforce Platform and continue to improve using Lightning Web Components, Lightning Flows, Automation APIs, and other Platform Capabilities
• Modern Frameworks and Design Patterns for better scalability of the applications, including new and advanced capabilities in partnership with all Hilton Digital Channels

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of professional experience in Technology or a related field
• Six (6) years of experience in a full-lifecycle software development role
• Three (3) years of experience in Lightning configuration, features, and architecture
• Ability to travel up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
• Experience leading the development of Salesforce solutions in an enterprise environment
• Salesforce Platform Developer II and Salesforce Service Cloud Consultant certifications
• Expert-level knowledge of Service Cloud development, configuration, features, and architecture
• Experience integrating Salesforce.com with external systems using the Salesforce.com API, and third-party REST-based APIs and integration tools
• Experience implementing both authenticated and unauthenticated Salesforce Experience Cloud sites

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces.

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000-$165,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.