Corserva, Inc., headquartered in Trumbull, CT, is searching for a full-time Network Engineer.
What you’ll do
As a Network Engineer, you’ll represent the company by managing network related projects, service events, incidents, and problems in the company ITSM and monitoring systems.Hands on design and architecture of our Clients’ production on-premise and cloud-based networks. This critical role is accountable for analyzing and managing Client network incidents and/or events as an escalation point to ensure that world class service and support is provided to customers at contracted service levels
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- Your Responsibilities
- Design, implementation, configuration and support at the network level: WAN and LAN connectivity, Routers, Firewalls, Layer 2/3 LAN Switching, VPN, SD-WAN, Wireless (Wi-Fi) and security
- Lead engineer on Client projects including defining requirements, network design, testing, implementation, troubleshooting, optimization, documentation development and maintenance
- IT support and resolution of performance and availability issues with the client network and systems infrastructure
- Architecture and support for remote access solutions: VPN, RDS/Terminal Services, and Citrix
- Administration and maintenance of remote monitoring and management systems: ensure full communication with monitored devices using SNMP or other protocols, prompt response to alerts, monitoring of dashboard, and periodic system review to yield valuable trend analysis
- Communicate regularly with clients and internal resources, including account management, to ensure that all client issues and opportunities are being addressed in a timely and high-quality manner
- Interface with appropriate technical personnel for customer problems that cannot be resolved effectively by the network operations center staff
- Drive problem investigations to resolution as required per service incident
- Ensuring that risks are identified, communicated, and mitigated to the customer
- Execute regular proactive maintenance of managed network devices
- Adherence to change management protocols for implementation of all maintenance to network infrastructure and proper documentation of all changes
Support and troubleshooting for system related technologies: Azure, AWS, Windows Server, VMware, Hyper-V, Active Directory, Office 365, Exchange, SQL, Windows 10/11, MacOS, etc.
- Additional Responsibilities
- Identify areas for improvement and make constructive suggestions for change
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships
- Ensure consistency of existing systems by following standards and procedures
- Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes etc.
- Business awareness: specific knowledge of the customer and how network communications and security related to their business strategy and goals
- Document internal processes and procedures related to duties and responsibilities to create SOP reference material
- Responsible for entering all time and expenses in ITSM as it is incurred as internal or client work
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Occasional after-hours work is required as scheduled or for urgent support escalation requests from NOC
- About You:
- A candidate with a track record within the IT services industry demonstrating a high-level of commitment to exceptional customer service and continuous improvement
- Deep understanding of networking, firewalls, network architecture, cloud, virtualization, including how all technologies work together to provide data and application services
- Experience in a technical lead role with the ability to oversee customer and internal technical engineering resources for project completion and success.
- Familiarity with support tools, techniques, and firm understanding of how technology is used to provide and enhance IT services
- Enjoy working with customers at all levels
- Willingness to travel for client-based projects when required
- Strong knowledge of ITSM applications and processes
- Strong organizational, presentation, and customer service skills
- Skill in preparing written communications and materials, especially in delivering technical information to customers in a manner that they are able to understand
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care
- Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast-moving environment
Experience Recommendations:
- BA/BS, preferably in computer science or a related field.1-3 years of professional network engineering experience required (3-5 years preferred)
- Professional network-centric IT Certifications, such as: Cisco, Fortinet, HPE/Aruba, Palo Alto, Juniper, and SonicWall.
Specific experience as a “hands on” senior-level technical resource maintaining network infrastructure and/or implementing new deployment and upgrade projects.