- Must be able to configure and troubleshoot issues regarding desktops, workstations, and laptops.
- - Must understand Microsoft Office Suite and be able to Install/Configure applications.
- - General Networking skills, such as TCPIP settings on a PC, some knowledge of
- how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed.
- - Understanding of IT Service Management and ITIL based support processes.
- (Incident Management, Change Management, Problem management), Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills.
- - Experience in helpdesk, and IT site support roles.
- - Degree or equivalent experience desired
- - Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- - Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
- - System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases.
- and technology platforms