UX Program Manager, Consumer UX

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 3 years of program management experience within design or UX organizations.
• 3 years of experience with UX related projects and UX design, user research, and/or user centered development tools and methodologies.

Preferred qualifications:

• Experience with the product development lifecycle.
• Experience analyzing data and delivering recommendations for improvement.
• Experience managing risks (e.g. operational, product, team health).
• Knowledge of technology trends and issues.
• Ability to work across organizational boundaries to define, manage, and prioritize work.
• Excellent communication, presentation, and analytical skills; ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design.

Responsibilities

• Provide operational excellence across UX teams, while building strong collaborative relationships with appropriate stakeholders across program work.
• Develop a plan to assess continuous improvement opportunities for UX programs and processes. Decide on the method to collect data, analyze the data for insights, propose improvements and test them with stakeholders.
• Provide input to defining metrics that drive a culture of user-centered development and demonstrate UX impact based on program needs, and facilitate alignment within UX. Execute plans to establish baselines, track and report on UX metrics.
• Scale, prioritize and independently execute project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.