Company:
Tata Consultancy Services
Location: Wayne
Closing Date: 14/10/2024
Hours: Full Time
Type: Standard
Job Requirements / Description
Technical/Functional Skills
- Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:
- Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods, Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scanners
Primary Skills:
- Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores: Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scannersReview equipment order form with PM
- Assisting users with solving issues with proper process
- Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
- Deployment / shipping equipment to stores and users as applicable
- Strong knowledge with Windows OS and iOS devices
- Installation support for standard software and propose process for new application requests
- Technical troubleshooting skills
- Incident and Request Management
- Excellent customer service skills to handle Techbar operations
- Strong understanding of EUC environment and managing business relationship
Experience Required
- Strong problem resolution skills with ability to identify, diagnose and resolve application defects.
- Ability to manage work distribution and assignments to field services staff
- Ability to work effectively with staff, various stakeholders, business partners and vendors.
- Ability to speak, read and write English.
- Experience with ITIL based systems such as ServiceNow
- Excellent verbal and written communication skills with ability to effectively communicate with all levels of the organization and vendors. Ability to function in a team environment effectively and professionally.
- Ability to function independently, have flexibility, personal integrity.
- Good communication skills.
- Management Skills
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Tata Consultancy Services