Application Engineer

IDR is seeking an Application Support Engineer to join one of our top clients in a remote capacity with occasional travel to Las Vegas. This role is perfect for a self-motivated individual with a continuous learning mindset, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Application Support Engineer:

- Serve as the first point of contact for users experiencing issues with custom software applications and lead the triage of incoming production support requests.

- Diagnose and resolve incidents related to both software functionality and user interface issues, escalating as needed.

- Use Jira Service Management to log, track, and prioritize incidents and service requests.

- Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.

- Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data integrity.

Required Skills for Application Support Engineer:

- 1-2 years of relevant experience or entry level with internship in App Development and/or Support required.

- Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence (or similar) for documentation management.

- Familiarity with database management tools (SQL Server Management Studio, etc.).

- Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.

- Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman, Swagger, etc.

What’s in it for you?

- Competitive compensation package

- Full Benefits; Medical, Vision, Dental, and more!

- Opportunity to get in with an industry leading organization

- Close-knit and team-oriented culture

Why IDR?

- 20+ Years of Proven Industry Experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing; Client and Talent Award winner 11 years in a row