Software Engineer

The Software Engineer is primarily responsible for the support and modernization of the existing proprietary designed IVR (automated cloud-native) software, and enhancement of other software components deployed in the Cotiviti product suite.

Responsibilities

• Support and improve high quality software modules for the Cotiviti product suite.
• Analyze and resolve software related issues originated from internal or external customers.
• Document the specifications, design, features and operation of applications prior to production roll out.
• Demonstrate proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
• Execute solutions enhancements to improve performance / availability.
• Communicate technical and operational issues to both engineering and business leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Explore new ideas and make innovative contributions to existing processes or systems which improve efficiency and results.
• Continuously improve and enhance knowledge of new technologies as selected and integrated into the Cotiviti product suite.
• Execute all appropriate facets of the Cotiviti Secure Software Development Lifecycle with a desire for continuous improvement.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• Minimum 3-5 years of relevant industry experience (back end/systems/network software design and development).

Must have

• BS/MS degree in Computer Science or related disciplines.
• Knowledge of cloud native software development principles and best practices.
• Experience with network protocols and tools, specifically, SIP/RTP/VoIP.
• Hands-on experience troubleshooting networks and protocols, using analyzers like Wireshark or similar tools.
• 3+ years of programming C# (.NET 6/8).
• 3+ years of programming C++ (Windows preferred).
• Understanding of distributed systems design principles.
• Experience using at least several core AWS services, with AWS SDK.
• SDLC, CI/CD pipelines, automation, Git.
• Good written and oral communication skills, writing documentation.
• Willingness and ability to learn, support, and improve legacy systems.
• Willingness and ability to learn and adapt to new technologies and tools.

Preferred

• Experience in design and development of distributed systems.
• Experience using AWS Cloud Formation, AWS CDK and/or Terraform.
• Experience implementing Cloud Native/Hybrid systems.
• Experience designing and building real time systems.
• Understanding and experience with Signal Processing /Speech Recognition methods and algorithms.

Nice to have

• Understanding/Experience around VoIP and SIP in particular.
• Experience troubleshooting SIP related issues.
• Understanding of Speech Processing/Recognition methods and systems.
• Understanding/Experience around Machine Learning/NLP.
• Experience with Jenkins, Groovy, GitHub Actions, etc.
• Containers, Docker, K8s.

Mental Requirements:

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• No adverse environmental conditions are expected.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation ranges from $84,000 to $124,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.