IT Support Engineer (MAC,PC & SAAS Based)

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Title: Workforce Technology Engineer (Federal) / IT Support Engineer
Location: Washington, D.C. (Hybrid)
Duration: Long Term
Direct Client

Position Description

This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running. Our goal is to empower our employees for success while ensuring the utmost security for our data. Join us on Okta's mission to become the world’s most secure company.

Minimum REQUIRED Knowledge, Skills, and Abilities:

1. Must live in the U.S. and be a U.S Citizen.
2. 5+ years experience with Mac and PC technical support.
3. 5+ years experience working in a heavily SaaS based environment with responsibility managing user/role-based access to systems.
4. 3+ years supporting VDI solutions (VMware, AWS).
5. Experience with Zoom and Zoom Room support.
6. Flexible for early morning coverage and some late evening support.
7. Experience with high priority escalations and high-pressure situations.
8. Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
9. Excellent communication skills and customer service attitude.
10. Self-starter with initiative and a high 'figure it out' factor.
11. Proven desire to take ownership of tasks and projects and follow through to completion.
12. Willingness and ability to work onsite from the Okta DC office in a hybrid manner.

Kind Regards,
Sunil Vargans | sunil at javentechnologies dot com