Platform Engineer

Platform Engineer

Location: Arlington, VA

Type: Hybrid

Responsibilities:

Technology Scope of Position

• Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, device management, group policies, browsers, printers and administrative scripting.
• Solid knowledge of the following product space including Windows platform, Intune, Windows Update for Business, Autopilot, Group Policy, M365, Azure Active Directory, PowerShell.

Key Responsibilities

• Work on a team of 6 platform engineers to prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders.
• Perform deployments and troubleshoot complex issues in a large network environment.
• Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks.
• Work in a large IT enterprise environment following SOPs and Work Instructions to provide quality customer service.
• Provide solutions to complex issues; handle multiple tasks in a fast-paced environment.
• Collaborate in a group setting with remote personnel of various skill levels.
• Work with minimal supervision, with attention to detail and follow-through.
• Ensure Change Management procedures are followed.
• Develop automation tools for information gathering and configuration changes to the desktop environment.
• Provide guidance and recommendations for user and machine Intune configuration policies.
• Maintain distribution points across all sites including vendor sites when necessary.
• Work closely with Application teams to test and approve new software being added to the builds.
• Assist Sr. Engineer with yearly review of Hardware standards and provide recommendations based on new models.
• Troubleshoot complex application issues within the end user environment.
• Maintain currency in end user market trends and participate in industry workgroups as needed.
• Identify issues in the environment and efficiently communicate them with colleagues and upper management.
• Document work processes and workflows.
• Knowledge of remote support tools (e.g. Beyond Trust, Remote Help).
• Familiarity with core technologies such as DNS, DHCP, storage, and networking.
• Basic coding skills in PowerShell, VBScript, or Python.

Qualifications:

Preferred Skills

• 5 years of experience in IT support or related field.
• Experience in Systems Administration, including workstation & server troubleshooting.
• Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher).
• Experience using ticketing systems, such as ServiceNow.
• Experience managing Windows devices with Intune.