Job Title: IT Support Engineer
Hours of Work: 9am - 5.15pm Monday to Friday - 36.25 hours per week
Salary: Competitive
Location: Stamford
Reports to: IT Manager
Summary:
We have an exciting opportunity for an IT Support Engineer to join our growing IT team. The role is based at our Stamford office, but you will be required to support all offices. There will be requirement to travel to other offices therefore a full current driving license and use of your own vehicle (covered by business insurance) is required for the position.
Key Duties and Responsibilities:
- To provide and implement professional, affable IT support to all staff,
- Identifying and resolving IT issues both remotely and in person,
- Install desktop/server software and hardware,
- Implement and develop new and existing infrastructure,
- Proactive server and desktop maintenance,
- Research and development of new technologies,
- In-depth troubleshooting of advanced issues,
- Creation of support documentation and assisting with user training,
- Assisting with the day-to-day management of the IT systems.
Person Specification:
Qualifications
Essential
- Maths Level 2, English Level 2
- Computing degree, higher education course or industry experience
Desirable
- Industry certifications (CompTIA A+, etc.)
Knowledge
Essential
- Windows 11
- Windows Server 2016/19/22/Hyper-V
- Active Directory/GPO
- Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
- Microsoft 365/Exchange administration
- Azure
- IPVPN
Desirable
- Microsoft Entra
- Intune
- Legal LOB applications (SOS/Visualfiles)
Skills
Essential
- Excellent communication skills both verbally and in writing
- Ability to work under pressure and to tight deadlines
- Structured and organised
Attributes
Essential
- Willing to be flexible with the demands of the Company
- A team player, with integrity
- Friendly and approachable
- Flexible and adaptable
- A sense of humour
Other
Essential
- Must have full driving licence and access to a vehicle during working hours
Job Types: Full-time, Permanent
Benefits:
- Company pension
Schedule:
- Monday to Friday
Experience:
- IT support: 1 year (preferred)
Work Location: In person
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