CX INTERACTION DESIGNER

An American international banking and financial services holding company headquartered in San Francisco, California, with "hubquarters" throughout the country. It is the world's second-largest bank by market capitalization and the third largest bank in the U.S. by assets.

Job Description

Key responsibilities include but are not limited to:

1. Assist Interaction Designers/Information Architects with user interface layout and design components/widgets.
2. Collaborate with Interaction Designers/Information Architects, business owners, developers, and graphic designers to establish test and research strategies for projects.
3. Select and schedule test and research participants.
4. Facilitate user testing and research.
5. Analyze testing and research data, report results, and propose IA/design changes.
6. Assist with defining and evolving standard protocol, tools, techniques, and documentation/reporting templates for testing.
7. Perform expert reviews of systems, as appropriate.
8. Educate business owners, developers, and others on the importance of usability and user-centered design (UCD), as appropriate.

Qualifications

A solid understanding of user-centered design, usability testing, and user interface analysis is a must. Familiarity with ADA compliance (WCAG 2.0 level AA), PeopleSoft application, and agile development is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.