Senior UX Designer

Responsibilities

• Work with clients and teams to define problems, understand client motivations and user needs, and design human-centered solutions for complex business problems.
• Steward clients and teams through design thinking processes and advise on the research and design methods that are most appropriate for project requirements, goals, and constraints.
• Facilitate discovery efforts (e.g., workshops, user research, landscape analyses, heuristic evaluations) and translate findings into actionable recommendations.
• Develop visual artifacts (e.g., user flows, personas, journey maps, wireframes, service blueprints) to document design decisions and to move team and client collaboration forward.
• Maintain knowledge of evidence-based UX research and design best practices, including federal web standards, the US Web Design System, and accessibility requirements.
• Coordinate with development teams to move designs through the development process, providing review and guidance as needed.
• Conduct usability testing and site audits in close collaboration with the product team before launch.
• Contribute to Abt’s UX practice and wider community by presenting on user-centered design to a range of internal and external audiences.

Qualifications

• BA/BS plus 5 years of experience OR the equivalent combination of education and experience.
• UX certification and background in social sciences, human-computer interaction, technology, communications, or design.
• Experience as a design thinking facilitator leading collaborative working sessions.
• Strategic thinker with a product mindset.
• Demonstrated experience producing UX artifacts to facilitate group alignment and inform design decisions.
• Ability to identify underlying issues and design practical solutions to address user needs, meet client expectations, and align with development constraints.
• Ability to manage competing project demands while maintaining a high attention to detail.
• Possess strong written, verbal, and presentation skills for team, client, and stakeholder interactions.
• Collaborates with diverse stakeholders and promotes principles of accessibility, diversity, equity, and inclusion in UX practices.
• Pushes work forward as needed by “managing up” or “managing across” with tact.
• Is intellectually curious and motivated to learn new skills, without losing sight of day-to-day responsibilities and priorities.

Benefits

• Abt Associates provides market-competitive salaries and comprehensive employee benefits.
• This position offers an anticipated annual base salary range of approximately $105,120 to $136,656 and may vary by ten percent depending on candidate geographic location.