Mobile Engineer (TERM)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

This position is for a Senior Mobile/MacOS engineer supporting the day-to-day engineering activities within the Configuration Management team. This individual will work closely with all teams within the Endpoint Engineering organization to support all Mobile & MacOS related technologies and peripherals, as well as offer engineering support and guidance to all other support teams within the overall Technology organization.

Major Responsibilities

• Support the day-to-day engineering activities of all Intune & JAMF policies & controls, as well as all managed iOS, Android, & MacOS devices.
• Mentor and guide level 2 & Service Desk staff and provide SME advice on all network operations problem calls.
• Create and maintain documentation for responsible technologies including diagrams, SOPs, TSS, runbooks, end user guides, etc.
• Ensuring compliance across all mobile Intune & JAMF-managed MacOS devices.
• Troubleshoot through to resolution customer issues in accordance with priorities set forth by the department.
• Continuously document and review recommended best practices to aid in continuous improvement and decreasing Mean Time to Repair (MTTR).
• Monitor the performance & health of the Microsoft, Intune & JAMF infrastructure and make suggestions for improving availability & efficiency.
• Provide escalated technical support and training for Tier I and Tier II technical personnel.
• Identify, design, and implement internal process improvements including re-designing infrastructure for greater scalability, optimizing service delivery, and automating manual processes.
• Contribute to the Design and Support of current and future product development.
• Provide timely, effective, clear, and concise communications.
• Create and maintain departmental documentation.
• Research and recommend innovative, and where possible, automated approaches for anything related to the configuration, deployment, or management of mobile/Mac devices and configurations.
• Provide guidance for configuration of endpoint agents/clients (Microsoft Defender/CrowdStrike/Symantec/etc.) and device restriction profiles.

Qualifications

• 5-7 years’ experience managing iOS, Android, & MacOS devices in an Enterprise environment, with Financial Industry experience a plus.
• Proficient in Intune & JAMF MDM administration, and all related settings & controls including but not limited to Conditional Access, App Protection, Compliance, Azure App Proxy, Per-App VPN, JAMF Connect, Zero-Touch enrollment, OS updates & upgrades, Device Configuration Profiles, Custom profiles, Apple Business Manager, etc., specifically how they apply to iOS, MacOS, and Android devices.
• As the firm’s premier Mobility SME, the ability to work well in a team environment, sometimes with narrow deadlines, to take ownership of your area of technology and deliver results.
• Ability to work well under pressure and strong analytical and problem-solving skills.
• 3-4 years minimum in an engineering role managing Intune & JAMF environments.
• Bachelor of Science degree or equivalent experience preferred.

The typical base pay range for this role is between $110K - $145K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

MUFG Benefits Summary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.