SOLUTIONS ENGINEER Boston, Massachusetts, United States

Coin Metrics is the leading provider of crypto financial intelligence, offering network data, market data, indexes and network risk solutions to a wide range of market participants and observers. Since 2017, we have served the industry by offering granular data and insight dashboards that surface both blockchain and market trends. Our aim is to help builders as well as investors create new and sophisticated markets that are transforming how the world understands value. Our service is unique, our history is deep, and our market position gives us a front-row seat into the evolution of not just a new industry, but also its impact on global finance.

Coin Metrics puts unparalleled insight and accuracy into crypto data and analytics so that companies can accelerate value creation and minimize risk. Just as crypto markets are expanding, so are we. If the below job description sounds like it was written for you, get in touch!

YOUR PURPOSE

Coin Metrics is seeking a Solutions Engineer to interface with customers and identify their needs. This role works with various departments to ensure a plan is in motion to improve the customer's journey. You will work to balance multiple aspects of projects, from trial journey, project design to actual implementation. This person will research advanced technology regarding best practices in the field and seek to find cost-effective solutions.

YOUR VALUE

• Providing detailed specifications for proposed solutions including time and scope involved
• Partnering with sales to facilitate a consistent and high quality trial journey with prospective customers
• Creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Establishing a framework for necessary contributions from various departments and facilitate their collaboration
• Analyzing current technologies used within the company to develop and improve processes
• Creating and maintaining comprehensive technical documentation, tutorials, sample code, and other resources
• Working alongside project management teams to successfully monitor progress and implementation of initiatives
• Staying up to date on blockchain industry trends, emerging technologies, and the competitive landscape to identify opportunities for growth and improvement

YOUR EXPERTISE AND EXPERIENCE

• Experience working with APIs as well as developing IT and cloud infrastructure
• Advanced understanding of business analysis techniques and processes
• Extensive knowledge and experience working with various operating systems
• Experience with software engineering, customer experience and design architecture
• Understanding of best practices regarding system security measures
• Professional work experience in analyzing computer hardware and software
• Ability to work with various departments to facilitate the orderly execution of a proposed project plan
• Knowledge and experience in Python, Jupyter notebooks, SQL, R etc.
• Background in crypto and cryptoassets
• Project development and leadership skills are preferred
• Experience with business intelligence tools such as Tableau, Looker, Power BI is preferred
• Master's degree in Computer Science or Software Engineering is preferred

LIFE AT COIN METRICS

Coin Metrics is a dynamic and fast-paced organization with a global team. We are united by our OPEN core values: Open, Pioneering, Elucidating, and Neutral. Our employees are empowered to prioritize what’s best for our products, customers, and team members. At Coin Metrics, we are not just a participant in the digital finance arena but a leader, working to shape the industry’s trajectory. We are a group of ambitious thinkers constantly encouraging one another to think creatively, innovate, and learn while reshaping the industry. We strive to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

Join us as we continue to push boundaries and innovate with the bigger picture in mind, working diligently towards a future where our efforts have a lasting impact.

BENEFITS

• Competitive salary, 401(k) retirement plan or pension depending on location, bonus and options plans
• Comprehensive benefits offerings (regionally specific)
• Opportunities for professional development
• Remote or hybrid work options
• Paid time off

Coin Metrics is an employer committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Coin Metrics is also committed to providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.